A leading distributor of plumbing, heating, and industrial supplies.
Sell and support customers, process orders, and grow revenue as inside sales rep.
11 days ago ago
Junior (1-3 years)
Full Time
Richmond, VA
Office Full-Time
Company Size
4,300 Employees
Service Specialisms
Plumbing supplies
HVAC supplies
Industrial supplies
Pool supplies
Waterworks solutions
Commercial & industrial supplies
Online ordering & e‑commerce services
Sector Specialisms
Plumbing
HVAC
Pool Supplies
Industrial
Commercial
Residential
Infrastructure
Waterworks
Role
Description
revenue targets
lead generation
sales orders
data analysis
customer service
credit risk
Work with the Profit Center Manager to establish revenue and margin targets.
Meet or exceed the sales targets established by your Manager.
Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.
Successfully complete required safety and compliance training programs as assigned.
Generate sales leads that develop into new customers.
Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
Assist customers who pick up their order at our Profit Center.
Identify opportunities for value-added services and articulate our solutions.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Requirements
customer service
inside sales
product knowledge
material handling
english
teamwork
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
Knowledge of products sold in the Profit Center preferred.
Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Read, write, speak, and understand English.
1 year of experience in customer service or inside sales; contractor sales preferred.
Be able to learn to operate warehouse material-handling equipment.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1858
Year Founded
The company has been in operation since 1858, reflecting its long-standing history and legacy in the industry.
Grown into a nationwide distributor with hundreds of locations across the U.S.
Specializes in plumbing, heating, industrial supplies, and waterworks products, serving both residential and commercial sectors.
Supports projects ranging from residential home systems to large-scale infrastructure developments.
Committed to providing quality products and expert customer service.
Operates with a decentralized model, allowing individual locations to meet unique customer needs.
Expanded offerings to include sustainable and efficient technologies, such as water-saving solutions.
One of the few family-owned businesses in the industry, maintaining a strong reputation built on trust and reliability.
Culture + Values
We are a people-centric company that thrives on integrity, accountability, and respect.
We emphasize teamwork and collaboration to achieve common goals.
We take pride in offering opportunities for growth and professional development.
We are committed to delivering quality products and services that exceed customer expectations.
We operate with a sense of responsibility and a commitment to long-term relationships.
Environment + Sustainability
2050 Net Zero target
Environmental Commitment
Committed to achieving Net Zero emissions by a specific future date.
Committed to reducing environmental impact through sustainable practices.
Focus on reducing energy usage and minimizing waste across all operations.
Prioritize sustainable product offerings for environmentally friendly solutions.
Implemented energy-efficient technologies to reduce their carbon footprint.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace where all employees are treated with respect and fairness.
Programs implemented to attract and retain diverse talent.