Roving Community Manager - LIHTC & Conventional

Description

• Stabilize operations at high-need properties through hands-on, focused support.
• Reinforce resident engagement initiatives and identify opportunities to enhance the living experience.
• Promote and model the values of Living the Neiders Way doing the right thing, communicating openly, pulling the wagon, and delivering legendary customer service.
• Serve as a primary point of contact for residents during interim assignments, ensuring prompt, professional, and solution-oriented service.
• Assist with budget adherence, rent collection, delinquency follow-up, lease renewals, and occupancy goals.
• Oversee day-to-day operations for assigned properties, including leasing oversight, maintenance coordination, resident relations, and compliance.
• Review financial and operational reports to identify trends and improvement opportunities.
• Build positive resident relationships to support satisfaction and retention.
• Assist with onboarding or training of new onsite team members as needed.
• Support implementation of preventive maintenance, vendor work, and operational procedures.
• Provide feedback to Regional Managers on property needs, staff support, risks, and opportunities.
• Provide leadership, coaching, and support to onsite teams, modeling accountability and teamwork.
• Step into properties during leadership gaps, rapid growth, operational challenges, or turnover.
• Travel to communities as needed to provide interim management and operational coverage.
• Work closely with Community Managers, Regionals, and onsite staff to reinforce processes and expectations.
• Partner with Operations leadership to execute special initiatives, audits, and process improvements.
• Conduct property inspections to assess conditions, safety, cleanliness, curb appeal, and compliance with company standards.
• Ensure adherence to Fair Housing, landlord-tenant laws, and company policies.
• Support consistent documentation practices, including work orders, notices, vendor invoices, and resident files.

Requirements

• Minimum of 5 years' experience in tax credit (LIHTC) property management or a related field.
• Resilience and adaptability to navigate complex regulatory and operational challenges.
• Exceptional communication, problem-solving, and interpersonal skills.
• Strong understanding of affordable housing programs, income qualifications, and reporting requirements.
• Proven track record of leadership, compliance expertise, and accountability in challenging environments.

Benefits

• Supplementary Discounts through Metlife
• Paid Vacation
• Employee Assistance Program
• Matching 401K.
• Housing discounts at TNC properties
• Full suite of benefits, including Medical, Dental, Vision
• Perks/Points Rewards via Nectar/Gifted
• Opportunity for Career Advancement

Training + Development

Interview process

Visa Sponsorship

Security clearance