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IT Service Desk Intern
Performance Contracting, Inc. (Pci)
Support IT service desk with hardware/software troubleshooting and ticket handling.
12d ago
Entry-level
Internship
Lenexa, KS
Office Full-Time
Company Size
8,800 Employees
Service Specialisms
Construction services
Fireproofing
Drywall
Metal-stud framing
Acoustical walls & ceilings
BIM coordination
Sector Specialisms
Industrial
Commercial
Non-Residential
Marine
Power
Process
Petrochemical
Cryogenic
Role
What you would be doing
project management
ticket triage
system maintenance
sla monitoring
test validation
issue escalation
- Manage, execute, and document project work
- Maintain excellent records of work completed
- Triage and resolve support requests as necessary
- Support the IT team in maintaining hardware, software, systems, and applications
- Engage all tickets assigned within internal SLAs
- Perform tests validating resolutions provided
- Assist with troubleshooting issues and provide technical support
- Field incoming support requests (phone and tickets)
- Escalate advanced issues to appropriate support team
What you bring
undergrad
computer science
microsoft office
problem solving
customer service
teamwork
- Local to the Kansas City Metro Area
- Strong verbal and written communication skills
- Ability to work effectively in a team environment
- Ability to multitask
- Must be currently enrolled in an undergraduate degree program for Computer Science, Information Technology, Management Information Systems, or a comparable field of study, and must still be in pursuit of the degree during the summer of 2025
- This role is not eligible for visa sponsorship.
- Must have interest in customer-focused work, supporting the IT Service Desk
- Must have reliable transportation to the office in Lenexa, KS
- Critical thinking and problem-solving skills
- Displays excellent customer service skills
- Ability to learn new job skills by engaging in the technical aspects of the job and applying new skills as they are taught
- Working knowledge of Microsoft Office Suite including Microsoft Excel and Microsoft Word
- Prior completion of 2-3 years of a relevant undergraduate degree program is preferred
- $2,000 scholarship
- Competitive hourly pay
- Medical and prescription drug insurance plans with flexible spending account option
- Paid holidays
- Employee assistance program (EAP)
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- this role is not eligible for visa sponsorship.
- pcg conducts background screening and a drug‑free workplace program, including drug/alcohol testing as part of the hiring process and throughout employment.
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Company
Overview
$1.5+ billion
Annual Revenue
Reflects the company's total sales, showcasing its significant market presence and operational scale.
EMR 0.52
Excellent Safety Record
The company's Exceptional Medical Record (EMR) score demonstrates its commitment to workplace safety, significantly below the industry average.
- Over six decades, it evolved into a leading specialty contractor renowned for integrated services—from insulation and scaffolding to prefabricated panels and modular pods.
- With more than 40 U.S. branches, the company tackles a wide variety of commercial and industrial projects like schools, airports, and bridge retrofits.
- It stands out by bundling services under a single contract, minimizing delays and simplifying project delivery.
- The firm spearheads innovation with mobile digital plan systems, robotic layout tools, prefabricated bathroom PODs, and custom drywall shapes.
- Typical flagship work includes high-profile commercial interiors, industrial cleaning, and structural retrofits.
- An unusual strength is its employee-ownership model, fueling entrepreneurial drive that differentiates it in the specialty contracting space.
Safety
Commitment to safety
Ensuring a safe and secure environment for all employees and customers.
Quality
Focus on quality
Delivering high-quality products and services that meet or exceed expectations.
Integrity
Honesty and fairness
Maintaining the highest standards of honesty, transparency, and ethical behavior in all dealings.
Employee success
Employee well-being
Fostering a supportive and inclusive work environment that prioritizes employee growth and well-being.
Entrepreneurial spirit
Innovation and initiative
Encouraging creativity, risk-taking, and proactive problem-solving to drive business growth.
Customer alignment
Customer-focused approach
Aligning business strategies and operations to deeply understand and meet customer needs.
Fun
Workplace culture
Creating a positive and enjoyable work atmosphere that fosters team spirit and engagement.
6,000+ Craftsmen
Team Expertise
Over 6,000 skilled craftsmen deliver high-quality technical solutions with rigorous quality assurance, ensuring excellence in every project.
- Award-winning “Target Zero Incidents” safety program resulting in industry-leading EMR
- Drug-free workplace enforced via Substance Abuse Program
- Principles of Business Conduct guiding highest standards of ethical and legal practices
- Over 60 offices delivering technical solutions with stringent Quality Assurance
- employees contribute to a culture of unconditional professional respect and inclusivity
- equitable career development and defined success paths
- external partnerships to improve representation and engagement
- collaboration with industry organizations to promote equality and openness
- leadership and mentorship programs empowering current women operations employees
- focused pipeline for field and salaried veteran candidates
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