Deskside & Technology Support Analyst I at Atkinsréalis in Gurgaon, Haryana, India | Kablio

Role

Description

troubleshooting

incident management

desktop support

asset deployment

equipment maintenance

process improvement

Support and adhere to processes outlined in the Business Management System
Support the set-up of new offices, sites or projects across the local region.
Provide weekly/daily reports/time reporting and updates on current issues.
Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.
Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments.
Develop, review and improve processes to maximize efficiencies within the team.
Management of all 2nd line incidents and requests assigned to their queue in Service Now
General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and manage local IT.
Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.
Deploy Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.

Requirements

itil v4

servicenow

excel

microsoft

cmdb

data analysis

Working knowledge of excel structures.
Strong business focus and customer service skills
ITIL V4 Foundation Qualification
Ability to learn, understand, and apply new technologies.
Working knowledge of Service Now
Full time On-site availability required.
Ability to deliver training to audiences across the local region.
Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.
Proven experience of data analysis and good numeracy, analytical and reporting skills
Experience of working to (and exceeding) Service Level Agreements
Customer Service Experience
Familiarity with IT Asset and configuration (CI / CMDB) management Processes
Ability to communicate at all levels within the company.
Graduate Degree in any Technical stream (BE - Computer Science / Electrical, BCA, BSc (Comp Sc.) etc).
Certification from Microsoft
High level of proficiency and knowledge of working in a Corporate IT environment
Travel expected to other offices.
Minimum 3 years' experience of IT Service Management and processes

Benefits

Generous annual leave balance.
Company gratuity scheme.
Discretionary bonus program.
Relocation assistance.
Comprehensive life insurance coverage.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Premium medical insurance for you and your dependents.
Remote work opportunities outside of country.
Flexible and hybrid work solutions.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

C$12.5B

Backlog

Record backlog amid surging demand.

113 km

Bike/Ped Facilities

It has designed an extensive network of cycling and pedestrian infrastructure.

Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup.
A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments.
A trusted tolls and highway consultant, it supports major state DOTs.

Culture + Values

Engineering a better future for our planet and its people.
Safety: We put safety at the heart of everything we do, to safeguard people, assets and the environment.
Integrity: We do the right thing, no matter what, and are accountable for our actions.
Innovation: We redefine engineering by thinking boldly, proudly and differently.
Collaboration: We work together and embrace each other’s unique contribution to deliver amazing results for all.
Excellence: We are proud to do our best, achieve high standards, creating environments where all can thrive.

Environment + Sustainability

Net-zero by 2030

Emissions Goal

Achieved a net-zero target for operational emissions by 2030, marking a significant milestone in sustainability efforts.

87% reduction

Emissions Drop

Reduced Scope 1 & 2 emissions by ~87% compared to a 2019 baseline through strategic measures like divestment and fleet electrification.

62 score

Carbon Performance

Achieved a DitchCarbon score of 62, significantly higher than the industry average of 20, ranking in the top 1% globally.

Over 50%

Sustainable Revenue

More than half of 2022 revenue came from sustainable projects, including clean energy, water sanitation, and mass transit initiatives.

Achieved PAS 2080:2023 certification for whole‑life carbon management in infrastructure.
2022 emissions breakdown: Scope 1 (6,845 tCO₂e), Scope 2 (4,251 tCO₂e), Scope 3 (33,381 tCO₂e); Scope 1‒2 intensity at 0.3 tCO₂e/FTE.

Inclusion & Diversity

No Data Available

Gender Ratio Disclosed?

The company does not publicly share specific numerical data regarding gender ratios or other diversity metrics.

Corporate statement describes an 'inclusive, diverse and energized approach' and 'open culture' founded on core values.
Asia region emphasises sense of belonging, mutual respect, personal touch, interest groups and support for work–life balance.
Culture of learning highlighted through technical Lunch & Learn, case‑study sharing and virtual webinars with global mobility experiences.

Articles

Graduates FAQ – careers

AtkinsRéalis sponsorship – IBTTA

Reddit – interning at AtkinsRealis tips

Role

Description

troubleshooting

incident management

desktop support

asset deployment

equipment maintenance

process improvement

Support and adhere to processes outlined in the Business Management System
Support the set-up of new offices, sites or projects across the local region.
Provide weekly/daily reports/time reporting and updates on current issues.
Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests.
Troubleshooting a range of application and telephony issues: investigating, diagnosing faults, and working through to resolution
Support the Senior Desk Side and Technology Support Engineer Ensure in the maintenance of all local equipment rooms and conference room IT Services facilities, mitigate risks arising from audits, fire, safety, or other risk assessments.
Develop, review and improve processes to maximize efficiencies within the team.
Management of all 2nd line incidents and requests assigned to their queue in Service Now
General troubleshooting of the Atkins desktop computing environment based on incidents service requests logged via the Global Service Desk and manage local IT.
Manage all assigned incidents/requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC Best Practice guidelines.
Deploy Laptop / Desktop computers and peripherals, record and track assets document during deployment according to IT Services standards and workflow procedures.

Requirements

itil v4

servicenow

excel

microsoft

cmdb

data analysis

Working knowledge of excel structures.
Strong business focus and customer service skills
ITIL V4 Foundation Qualification
Ability to learn, understand, and apply new technologies.
Working knowledge of Service Now
Full time On-site availability required.
Ability to deliver training to audiences across the local region.
Exhibit a flexible approach to working on a rota basis and provide necessary cover when necessary.
Proven experience of data analysis and good numeracy, analytical and reporting skills
Experience of working to (and exceeding) Service Level Agreements
Customer Service Experience
Familiarity with IT Asset and configuration (CI / CMDB) management Processes
Ability to communicate at all levels within the company.
Graduate Degree in any Technical stream (BE - Computer Science / Electrical, BCA, BSc (Comp Sc.) etc).
Certification from Microsoft
High level of proficiency and knowledge of working in a Corporate IT environment
Travel expected to other offices.
Minimum 3 years' experience of IT Service Management and processes

Benefits

Generous annual leave balance.
Company gratuity scheme.
Discretionary bonus program.
Relocation assistance.
Comprehensive life insurance coverage.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Premium medical insurance for you and your dependents.
Remote work opportunities outside of country.
Flexible and hybrid work solutions.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

C$12.5B

Backlog

Record backlog amid surging demand.

113 km

Bike/Ped Facilities

It has designed an extensive network of cycling and pedestrian infrastructure.

Its tech‑forward Richland Technology Center supports robotics, digital and net‑zero innovation in energy and cleanup.
A nuclear engineering pioneer, it’s the owner’s engineer for U.S. small modular reactor projects and refurbishments.
A trusted tolls and highway consultant, it supports major state DOTs.

Culture + Values

Engineering a better future for our planet and its people.
Safety: We put safety at the heart of everything we do, to safeguard people, assets and the environment.
Integrity: We do the right thing, no matter what, and are accountable for our actions.
Innovation: We redefine engineering by thinking boldly, proudly and differently.
Collaboration: We work together and embrace each other’s unique contribution to deliver amazing results for all.
Excellence: We are proud to do our best, achieve high standards, creating environments where all can thrive.

Environment + Sustainability

Net-zero by 2030

Emissions Goal

Achieved a net-zero target for operational emissions by 2030, marking a significant milestone in sustainability efforts.

87% reduction

Emissions Drop

Reduced Scope 1 & 2 emissions by ~87% compared to a 2019 baseline through strategic measures like divestment and fleet electrification.

62 score

Carbon Performance

Achieved a DitchCarbon score of 62, significantly higher than the industry average of 20, ranking in the top 1% globally.

Over 50%

Sustainable Revenue

More than half of 2022 revenue came from sustainable projects, including clean energy, water sanitation, and mass transit initiatives.

Achieved PAS 2080:2023 certification for whole‑life carbon management in infrastructure.
2022 emissions breakdown: Scope 1 (6,845 tCO₂e), Scope 2 (4,251 tCO₂e), Scope 3 (33,381 tCO₂e); Scope 1‒2 intensity at 0.3 tCO₂e/FTE.

Inclusion & Diversity

No Data Available

Gender Ratio Disclosed?

The company does not publicly share specific numerical data regarding gender ratios or other diversity metrics.

Corporate statement describes an 'inclusive, diverse and energized approach' and 'open culture' founded on core values.
Asia region emphasises sense of belonging, mutual respect, personal touch, interest groups and support for work–life balance.
Culture of learning highlighted through technical Lunch & Learn, case‑study sharing and virtual webinars with global mobility experiences.

Articles

Graduates FAQ – careers

AtkinsRéalis sponsorship – IBTTA

Reddit – interning at AtkinsRealis tips