Occupancy Specialist II (Southern Hills Apartments)

Description

• Send recertification verification forms to the appropriate agencies (e.g., Social Security Administration, place of employment, welfare agency, Veterans Administration) relevant banks and other organizations (e.g., drug stores).
• Ensure all information is accurate and entered in the Property Management Software.
• Ensure the proper treatment of residents’ personal and private information; maintaining such records in accordance with local, state and/or federal law.
• Ensure that files comply with the regulations of all funding/regulatory agencies, such as HOME and HIF.
• Review each recertification to ensure that all checklist items are complete.
• Complete the recertification worksheet necessary to prepare the voucher (i.e., Form 50059) for the local HUD office, state agency, or local housing authority; this includes ensuring that the resident signs the recertification (HUD sites only).
• Ensure that the recertification reporting calendar is followed and that all recertification reports and letters to tenants are run and delivered timely.
• Conduct the recertification interviews with residents.
• Notifying residents of their impending recertifications using notices supplied by Property Management Software.
• Complete the recertification worksheet so that the annual Tax Credit reports (Tenant Income Certification TIC) may be prepared for the state compliance agency. This includes having the resident sign all applicable paperwork.
• Ensure all prospect information is maintained and managed in a waitlist and in compliance with regulations for waitlist management; including but not limited to completion of guest cards, purging the waitlist at periodic intervals to ensure active and available prospects are at the top of the list, keeping in contact with the top prospects to ensure interest continues when vacancies become available, etc.
• Engage in marketing activities to increase prospect activities.
• Show vacant apartments or take prospects on property tours to solidify interest and pre-qualify applicants as necessary explaining income qualifications and required documentation for certification process.
• Ensure recertifications are fully completed and executed with Property Manager and resident signatures by the date due.
• Process initial, interim and annual recertifications.
• Comply with company policies regarding the proper treatment of Tax Credit and Resident files.
• Assist the Property Management staff with preparing for the property review by owners, regulatory agencies, auditors, etc., as necessary.
• Assist the Property Management staff with all facets of the move-in process.
• Assist Property Management with PBA, Project Based Section 8 or other subsidy contract renewals, including calculation of utility allowances (HUD Contracts).

Requirements

• Excellent customer service skills.
• Hands-on experience calculating income and assets, medical expenses and deductions (such as childcare).
• SHCM certification.
• Ability to consistently meet required deadlines and follow schedules.
• Certified Occupancy Specialist (COS) certification.
• Associate's degree.
• Outstanding verbal and written communication skills.
• Certified Professional of Occupancy (CPO) certification.
• High school diploma or GED equivalent.
• Superb attention to detail.
• Proficiency in web-based applications and computer systems such as Microsoft Office.
• Handson PBS8 experience
• Ability to complete repetitive tasks with a high level of detail.
• Experience with Yardi or RealPage property management software.
• Solid organizational and administrative skills.
• 1-3 years of relevant work experience.
• Prior hands-on experience processing Project Based Section 8 recertifications properties.
• Reading and understanding and EIV report and properly resolving any discrepancies.

Benefits

• Tuition Reimbursement program and continuous training and development opportunities
• Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)
• Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families
• 401(k) plan options with a company match
• Various Comprehensive Medical, Dental, & Vision plan options
• Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)
• Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more!)
• Flexible and/or Hybrid schedules are available for certain roles
• Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options
• Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

Training + Development

Interview process

Visa Sponsorship

Security clearance