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Front Desk Agent/Guest Services | Newark UD Courtyard
Shaner Hotels
Front Desk Agent/Guest Services role requiring strong communication skills, problem-solving, and ability to use hotel systems.
18d ago
Junior (1-3 years)
Full Time
Newark, DE
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Development
Project Management
Design
Consulting
Technical Services
Sector Specialisms
Hotel Operations
Development & Pro Formas
F&B Concept Development to Operations
Revenue Management
E-commerce
Sales & Marketing
Accounting
Human Relations
Role
What you would be doing
room management
guest check-in
payment processing
guest support
cash handling
report distribution
- Managing room assignments, availability, and group activities
- Processing accurate check-outs and payments
- Balancing your cash bank and keeping it secure
- Handling guest requests, complaints, and special needs with confidence and care
- Stay calm under pressure and keep a positive attitude
- Answering calls with professionalism (within 3 rings!)
- Following all policies for payment, credit, and cash handling
- Generating and distributing daily reports
- Warmly welcoming and checking in guests according to Marriott standards
- Communicating effectively with all departments to ensure a seamless guest experience
What you bring
communication
tech-savvy
hotel systems
reliable
detail-oriented
professional
- Have strong communication skills and a friendly, professional demeanor
- Be tech-savvy and quick to learn hotel systems
- Be reliable, detail-oriented, and eager to help
- Health, dental, vision, and life insurance
- Paid time off
- Hotel & travel discounts
- Flexible scheduling
- 401(k) with company match
- Employee assistance program
- Referral bonus program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background checks may be conducted
Company
Overview
1985
Year Established
The company was founded in 1985 and has been actively involved in the hospitality industry ever since.
- Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
- Focuses on hotel ownership, management, and development across the United States.
- Operates a diverse portfolio of hotels, including major global brands and independent properties.
- Known for expertise in transforming underperforming properties into successful operations.
- Business model includes long-term investments with a focus on profitability and asset appreciation.
- Strong presence in the upscale and select-service hotel segments.
- Projects often involve extensive renovations, brand conversions, and strategic expansions.
- Standout in the industry with a hands-on management approach.
- Prides itself on deep industry relationships and ability to adapt to market trends.
- Delivering superior customer service is a top priority.
- Innovation and continuous improvement are central focuses.
- Teamwork, communication, and mutual respect are highly valued.
- A positive and empowering work environment is a key focus.
- Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.
2050 Net Zero Target
Net-Zero Emissions Goal
Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.
- Committed to reducing water and energy consumption across all properties.
- Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
- Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.
- Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
- Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
- Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.
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