Trainee Sales Consultant

We have a great opportunity for a Trainee Sales Consultant to join our team within Vistry South West Midlands, covering site in Coventry and Kenilworth, and supporting existing Sales Consultants across the region. As our Trainee Sales Consultant you will be responsible for supporting the Sales Consultants in the day to day running of the regional sales hubs in accordance with the customer journey. Working with the Sales Consultants, give support to the sales process with customers, maintaining necessary records and documentation during all stages of the sales progress across several sites and housing ranges within the sales hub and assist with the delivery of successful continual sales at all sites within the designated sales hubs.We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

• Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions
• Develop a detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
• Develop a detailed knowledge of all Bovis Homes and Linden Homes house types and plots available and upcoming within all sites within specified hub to ensure each customer is given every opportunity to purchase a new home.
• Implement the Company’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
• At all times follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
• Support the Sales Consultants with customer negotiations to ensure the best sales outcome for the business
• Deal with all customers in a polite, friendly, and efficient manner.
• Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
• Support with the creation and delivery of informative and clear Virtual tours of sites and house plots to all customers within the designated sales hub
• Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales across all sites within the designated sales hubs.
• Travel to all sites within the specified sales hub’s area to undertake pre booked customer appointments as required
• Ensure all relevant stakeholders and colleagues working within the relevant sales hub are informed of key departmental developments.
• Support the Sales Consultants in ensuring that customers are kept fully and regularly informed of the progress of their purchase.
• Assist with the proactive selling of all types of customer extras across all reservations to drive additional profit for the Company as required.
• Work with the Site teams across all Hub sites when required to understand the progress of build of current plots and prospective plots in order to provide customer information to the sites and, in turn, clearly communicate with the customer.
• Assist the Sales Consultants with pre-booked customers visits as required, ensuring that these are arranged at suitable times and are undertaken effectively.
• Learn how to evaluate each sales process with customers as to how the sale can be achieved more effectively, efficiently, and profitably for the Company.
• Develop a detailed knowledge of all Bovis Homes and Linden Homes sites and the build progress within the specified hub to ensure each customer is given every opportunity to purchase a new home
• When required, support the Sales Consultants to deliver high quality home demonstrations both virtually and face to face in conjunction with the build/maintenance teams in the home that the customer has purchased.
• Carry out daily tasks required for each of the specified sites within the designated hub.
• Assist with any implementation of new innovation in fulfilling the business targets on new home sales across all sites within the designated sales hub.
• Support colleagues within all sales hubs to ensure all aspects of the sales process are completed to the required standard with all customers.
• Take responsibility for all company property and equipment across each site within the specified sales hub.

• Proven track record of exceptional sales
• Good planning and organisational skills
• Excellent IT skills with demonstrable knowledge of Microsoft Office tools
• Full driving licence and access to a suitable vehicle.
• Excellent administration and organisational skills
• The ability to work under pressure and meet sales targets.
• Patience and ability to remain calm under pressure
• Proven track record of achieving sales targets
• Experience in generating leads and sales through telephone-based business development.
• 5 GCSEs / GCE including Mathematics and English (at C grade or above).
• Willing to travel to all sales sites, including regional offices
• Strong negotiation and sales skills
• Ability to handle complaints and difficult situations
• Excellent communication skills
• Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others who may be in the same hub area or area.
• Experience working in a customer facing role.

• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Competitive basic salary and annual bonus
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• Mileage allowance
• Employee rewards portal with many more benefits...
• Share save and share incentive schemes
• Private medical insurance, with employee paid cover
• Salary sacrifice car scheme available to all employees
• Enhanced maternity, paternity and adoption leave
• 2 Volunteering days per annum