Commercial Assistant

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

As a Commercial Assistant at National Highways, you will provide vital administrative and organisational support to the Commercial teams. You will be responsible for assisting the commercial team with a variety of commercial activities using National Highways systems, including but not limited to Confirm and CEMAR.

Additionally, you will support the periodic payment assessment cycles, ensuring all payments are processed within contract timescales, and collating and distributing payment information. You will also assist with commercial administration, managing correspondence, and developing and maintaining commercial registers and operating systems to support efficient operations.

• Manage own work according to business need, ensuring accuracy and attention to detail.
• Complete administrative tasks such as minute taking and distribution of documentation.
• Assist the commercial team to assess payment applications.
• Be personally responsible for the safety of self and others, reporting unsafe conditions and near miss incidents.
• Prepare and issue supply chain communications and monitor required responses.

• DBS criminal record check
• Ability to produce and maintain of a range of registers, reports, documents
• Fit to work questionnaire (for all), followed by a medical check (if applicable)
• Previous experience of providing commercial administrative support
• Ability to work effectively with others in an office environment and delivering an efficient customer service
• Ability to communicate effectively
• Social media and adverse journalism check
• 3 year employment history references
• Qualifications and/or professional membership check (if applicable)
• Driving licence check (if applicable)
• Ability to use office software products, spreadsheets and databases

We offer many different ways to work flexibly and we're open to discuss part-time working, job shares, and flexible start and finish times.

Our benefits package

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

A connected and sustainable working approach has been adopted across National Highways. For some roles, this means being able to work in a hybrid way spending up to 60% of time working from a remote location such as home.

• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Right to work check
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Our total reward package includes basic salary, the potential for a performance related bonus
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• Contributory pension scheme with employer contribution of up to 10%
• Flexible hours and an approach driven by connected and sustainable working which includes hybrid working
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience
• Community friendly - offering paid leave to volunteer, 3 days basic/year
• Life assurance of 4 times annual salary