Coordinator, Operations and Customer Service

Description

• Ensure optimal site conditions through regular inspection rounds and plan corrective actions and periodic work with the cleaning service provider as needed.
• Closely monitor the performance of the main service provider, validate related account statements, and promptly process the required reports.
• Participate in audits and month-end reviews related to bar operations.
• Coordinate peripheral events (pre-concert conferences, receptions, and others) and handle any last-minute requests.
• Act as AtkinsRéalis' representative for the Maison Symphonique and as the point of contact for clients (spectators and users).
• Plan resources for each event and ensure the collection of all supporting documents.
• Generally, verify the presence of event staff (ushers, bars, building technician, security) and ensure everything runs according to contractual expectations.
• Plan bar product orders, participate in the procurement process, receive and inventory merchandise with the bar team leader.
• Keep all customer service documentation up to date.
• Complete all relevant reports and reconcile associated expenses.
• Contribute to the development of annual, five-year, and other budgets.

Requirements

• Excellent command of French and English.
• This position requires knowledge of a language other than French, namely English, as the clients and/or suppliers you will interact with will be English-speaking.
• Full proficiency in Office 365 software (MS Word, Excel, Teams, and SharePoint) is required.
• Ability to respond promptly in emergency situations.
• Excellent organizational skills and attention to detail.
• Minimum of 5 years of experience in customer service in roles relevant to the position described above.
• Highly versatile, autonomous, and a strong leader.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance