General Manager (Jacksonville, FL)

Description

The General Manager is a key leadership position within the organization, with overall accountability for the branch operations of a geographic region, including profitability, satisfaction of our people and partners and delivering outstanding customer experience throughout the customer lifecycle. A successful General Manager will effectively partner with all levels and departments of the Paramount Builders organization to ensure we deliver against our goals and objectives. The General Manager must ensure all policies and procedures of the company are being followed by employees, Sales Executives, and installation partners while holding the team to the highest standards of performance and customer service. This position is accountable for the overall success of his or her assigned branch. The essential areas of accountability include the sales process, the installation process, customer satisfaction, leadership of branch team members, productive relationships with Corporate and Branch staff, and overall branch financial outcomes.

• Perform personnel functions such as interviewing, training, conducting performance reviews, and handling disciplinary issues.
• Constantly operates a computer and other office equipment such as a calculator, copy machine and computer printer
• Manage the review, prioritization, scheduling, and assignment of Service/Measure Technicians to complete measures on new jobs.
• Work with the Customer Relations team to resolve customer relations concerns and ensure a five-star review at the end of the installation process.
• Accountable for the leadership and management of Internal Team Members.
• Maximize revenue and profitability by collecting on past due jobs and minimizing additional labor and reprocessing.
• Accountable for completing installations that result in revenue generation.
• Accountable for productive and effective working relationships with Corporate and Branch team members.
• Support and/or lead the training of Sales Executives on new processes, offers, products, or changes to Hansons technology.
• Accountable for a five-star customer experience.
• Review sales metrics, concepts, and sales strategies with Sales Executives to improve performance and provide coaching as needed.
• Achieve or exceed Net Promotor Score (NPS) goals by maintain the highest levels of customer service for external customers.
• Manage inventory to ensure installations can be completed timely; work with Corporate team members on inventory issues that need escalation.
• Ensure quality workmanship by monitoring jobs throughout the installation process.
• Develop relationships with Installation Crews to ensure productive, high-quality work output.
• Achieve or exceed financial goals of the branch by ensuring that sales result in installed revenue.
• Accountable for generating sales through the execution and oversight of the sales process.
• Provide input on branch outcomes and review monthly branch performance scorecards with Senior Executive Team
• Accountable for a financially profitable region.

Requirements

• Must have good problem-solving abilities.
• Must be able to communicate effectively with staff, customers, vendors, and the public
• Must have excellent verbal and written communication skills.
• Requires the ability to move about inside the office
• Experience driving customer experience improvements.
• Minimum of five (5) years of sales management experience.
• Tools provided to develop and grow within the company to opportunities such as Regional Manager, VP of Sales & Operations, Chief Revenue Officer, etc.
• Demonstrated track record of successful lead generation and sales results.
• Must be able to move items weighing up to 25 pounds
• Must be proactive, focused and able to keep tasks and team members on track for productivity.
• Must be well organized and detail oriented.
• Must be able to remain in a stationary position for prolonged periods
• Minimum of two (2) years of general management experience.
• Ability to coach and motivate a team to produce positive results.
• Background in operations.
• Bachelor’s Degree in business management or a related field.
• Comfortable working in a highly visible role and presenting to all levels of management.
• Experience in the home improvement or similar industry.
• Strong Excel and data analysis skills; proficient in other MS Office applications such as PowerPoint and Word.

Benefits

Compensation details: 90000-110000 Yearly Salary

• Paid time off with unlimited rollover of unused hours
• Quarterly bonus opportunities
• Eligible for holiday pay at 30 days of employment
• $90k-$110k base salary
• Eligible for 401k with company match at 90 days of employment
• Eligible for health benefits at 60 days of employment
• Incentive opportunities such as Presidents Club trips for yourself and a guest
• Employee as well as friends & family discounts
• Weekly pay on Fridays through direct deposit

Training + Development

Interview process

Visa Sponsorship

Security clearance