Applications Support Specialist

Description

• Maintain user accounts, roles, and permissions in accordance with security protocols.
• Perform regular application health checks and ensure proper system functionality.
• Collaboration with IT professionals, vendors, and business stakeholders.
• Work closely with IT staff, business users, and vendors to maintain effective communication.
• Track and document all support requests, resolutions, and recurring issues to improve response processes.
• Assist in software updates, patches, and testing efforts under supervision.
• Provide feedback on recurring issues and potential system improvements.
• Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate.
• Provide timely assistance to employees experiencing software or access issues.
• Assist in creating and updating user guides, job aids, and training materials.
• Support group or one-on-one end-user training to promote software proficiency.

Requirements

• Ability to wear required PPE on job sites
• Advanced Excel (VLOOKUP, pivot tables, data visualization).
• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Exposure to financial, timekeeping, or talent management platforms.
• Ability to drive to job sites to meet with teams/employees in outdoor construction environments and may include: high heat, walking on uneven terrain, climb / descend stairs, loud noises
• Ability to learn new systems quickly and work independently or as part of a team.
• Regularly required to sit, stand, bend, reach and move about office building and job trailers
• Primarily office-based with occasional site visits or vendor meetings.
• Excellent organizational and time management abilities.
• 1–3 years of experience in software support, help desk, or IT operations. Basic understanding of databases, application systems, and troubleshooting methodologies.
• Experience with system integrations (APIs, middleware, ETL tools).
• Strong customer service and communication skills.
• Working knowledge of SQL or query languages for data extraction and analysis.
• Project management experience or certification
• Lift and move up to 15 pounds

Benefits

• Critical Illness, Hospital, Accident
• Standard business hours with flexibility for project deadlines or after-hours support.
• Medical, Dental, & Vision
• Short-Term / Long-Term Disability
• Infertility Treatment Coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance