Providing a full range of mechanical and electrical services to commercial and industrial sectors.
Provides technical support, troubleshooting, and maintenance for business software applications.
8 days ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Greater Phoenix Area
Office Full-Time
Company Size
300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Architecture
Property Development
Design
Technical Services
Sector Specialisms
Industrial
Manufacturing
Building
Heavy Civil
Landscape
Electrical & Communication Infrastructure
Civil & Community Landscaping
Role
Description
account management
system health
issue tracking
software updates
problem diagnosis
user training
Maintain user accounts, roles, and permissions in accordance with security protocols.
Perform regular application health checks and ensure proper system functionality.
Collaboration with IT professionals, vendors, and business stakeholders.
Work closely with IT staff, business users, and vendors to maintain effective communication.
Track and document all support requests, resolutions, and recurring issues to improve response processes.
Assist in software updates, patches, and testing efforts under supervision.
Provide feedback on recurring issues and potential system improvements.
Diagnose and resolve basic application problems; escalate complex issues to Analysts or vendors as appropriate.
Provide timely assistance to employees experiencing software or access issues.
Assist in creating and updating user guides, job aids, and training materials.
Support group or one-on-one end-user training to promote software proficiency.
Requirements
advanced excel
sql
apis
project management
it degree
help desk
Ability to wear required PPE on job sites
Advanced Excel (VLOOKUP, pivot tables, data visualization).
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Exposure to financial, timekeeping, or talent management platforms.
Ability to drive to job sites to meet with teams/employees in outdoor construction environments and may include: high heat, walking on uneven terrain, climb / descend stairs, loud noises
Ability to learn new systems quickly and work independently or as part of a team.
Regularly required to sit, stand, bend, reach and move about office building and job trailers
Primarily office-based with occasional site visits or vendor meetings.
Excellent organizational and time management abilities.
1–3 years of experience in software support, help desk, or IT operations. Basic understanding of databases, application systems, and troubleshooting methodologies.
Experience with system integrations (APIs, middleware, ETL tools).
Strong customer service and communication skills.
Working knowledge of SQL or query languages for data extraction and analysis.
Project management experience or certification
Lift and move up to 15 pounds
Benefits
Critical Illness, Hospital, Accident
Standard business hours with flexibility for project deadlines or after-hours support.
Medical, Dental, & Vision
Short-Term / Long-Term Disability
Infertility Treatment Coverage
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1980
Year of Establishment
The company was originally founded as a small family-owned business.
With a strong financial foundation, the company specializes in complex commercial, industrial, and institutional projects.
They offer comprehensive mechanical and electrical services, covering design, installation, and maintenance.
The company has a proven track record in delivering large-scale projects across sectors like healthcare, education, and government.
Known for expertise in energy-efficient systems, the company prioritizes sustainability and innovation.
Reputation for reliability and safety makes it a trusted partner for both public and private clients.
The company is committed to delivering projects on time and within budget, with a focus on high-quality workmanship.
Culture + Values
drawing upon our people, tools and technology
with an emphasis in pre-construction, key trade partner relationships and a culture second to none
employs quality, passionate people, innovative technology, an open mind and a can-do attitude to construct projects that serve the entire community
commitment to safety isn’t just a company slogan, it is part of the culture
Environment + Sustainability
94M Water Saved
Annual Water Conservation
A 210,000-sq-ft Mesa data center uses zero-water cooling technology, saving 94 million gallons of water annually.
LEED Silver
Building Sustainability Recognition
The Haydon Building Corp Office received LEED Silver certification with a focus on energy efficiency, green power, and water conservation.
Heavy Civil pre-construction includes life-cycle costing, sustainable material sourcing, reducing material waste and supply-chain sustainability
Landscape division uses real-time weather stations and reclaimed water to minimize irrigation consumption
Focus on sustainability in building services to reduce environmental impact
Landscape division minimizes irrigation consumption using real-time weather stations and reclaimed water