UK’s leading independent builders’ merchant offering a vast range of building, landscaping, kitchen, bathroom & plumbing materials across 130+ local branches.
Sell building supplies, manage accounts, and generate new business for MKM
Taking a proactive approach to building materials, plumbing / heating or timber product sales, using every opportunity to make or increase a sale.
Providing quotations for customers
Use a customer relationship management system (CRM) holding a portfolio of 50 + customers.
Managing and growing customer accounts.
Upsell and gap analysis on existing customers.
Generate new business with existing and new customers.
Dealing with customers both face to face and over the telephone
Lead qualifying.
Requirements
customer service
product knowledge
computer literate
sales experience
communication skills
builder experience
Giving excellent customer service and sound product advice
The ability to build great customer relationships.
Computer literate.
Sound product knowledge is required.
Confident dealing with customers
A good telephone manner, excellent communication, and interpersonal skill
Previous sales experience in a builder’s or timber merchant environment is essential.
Benefits
Enhanced Maternity
Employee Assistance Programme
Cycle to work scheme.
Holiday Purchase Scheme
Substantial Employee Discount
Perkbox discounts
Enhanced Paternity
Substantial staff discounts
A competitive pay package.
Contributory pension scheme
Holiday scheme which rewards length of service
Generous discretionary bonus scheme
Mental Health Support
Free parking
Training and development opportunities
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1995 Founded
Year Established
The company was established in 1995, marking the beginning of its journey in the industry.
130 Branches
Branch Network
The company has expanded its operations to over 130 branches across England, Scotland, and Wales.
2023 Platform Launch
Digital Transformation
In 2023, the company launched a headless e-commerce platform to enhance customer shopping experiences.
November 2023
New Branch Opening
The 124th branch opened in November 2023, focusing on plumbing, heating, renewables, and roofing.
Began as a single branch and grew through a unique branch ownership model, empowering local directors.
Privately backed by Bain Capital since 2017.
Each branch is independently managed, offering strong local expertise and free delivery or click-and-collect service tailored to both trade professionals and homeowners.
Stocks a comprehensive range—from bulk aggregates, bricks, and timber to tools, kitchens, bathrooms, landscaping, plumbing, heating, and electrical supplies.
Signature projects include branch-level kitchen and bathroom showroom installations with free 3D design services and on-site timber cutting.
Consistently expanding, with a focus on local staffing and specialized services.
Culture + Values
Great customer service. We give customers more of what they want, and nothing is too much trouble.
Passionate about teamwork, we all share in our success.
Taking ownership and doing the right thing.
Striving for continuous improvement.
Supporting our local communities.
We all go home safe.
Environment + Sustainability
Revenue £927m
Strong Financial Growth
Revenue increased by 13% to £927 million in the year ending 30 September 2023.
Sustainable Products Tripled
Expansion of Eco-Friendly Offerings
Number of sustainable products for sale was trebled in 2023.
EcoVadis Bronze
Sustainability Accreditation
Achieved bronze status in EcoVadis sustainability rating.
Committed to sourcing products in a way that does not have a negative impact on people and the environment
Supplier Code of Conduct requires environmental responsibility: energy efficiency, waste reduction, recycling, sustainable materials, hazardous‑substance control
All timber sourced is legal and UKTR‑compliant, with full chain‑of‑custody certification since 2009
Member of Timber Development UK and Scottish Timber Trade Association, adhering to responsible purchasing codes
Zero‑tolerance approach to modern slavery, including supplier training under the Modern Slavery Act