System Administrator

Overview

Maintain and support IT systems across multiple sites, ensuring reliability and performance.

Key Responsibilities

• troubleshooting
• network monitoring
• security auditing
• server installation
• asset management
• system maintenance

Tasks

Reporting to the Lead Technical Specialist, the IT System Administrator will support and maintain IT systems across multiple sites, including workstations, servers, network equipment, software, and hardware. This role is critical in ensuring the reliability and performance of our technology systems, supporting production efficiency and minimizing downtime. -Diagnose and resolve hardware, software, and network issues in a timely manner. -Monitor network performance, ensuring reliable connectivity across facilities. -Work closely with global IT, factory operations, and engineering teams to address IT needs and support technology integration. -Manage and audit security measures to protect sensitive data and ensure compliance with industry standards. -Perform installation, configuration, and maintenance of servers, network devices, and other IT infrastructure components. -Maintain accurate records of IT assets, configurations, and procedures.

Requirements

• it degree
• active directory
• google workspaces
• network troubleshooting
• 5+ years
• teamwork

What You Bring

-Excellent teamwork skills with proven ability to collaborate across multiple cross‐ functional teams and sites. -Bachelor’s degree in IT administration or equivalent experience, including administration of Active Directory, e-mail systems, servers, and workstations. -Basic understanding of security concepts and global data compliance regulations (HIPAA, GDPR, SOX, etc.) -5+ years information technology support role. -Experience in a manufacturing environment is preferred. -Ability to work independently with minimal supervision. -Some travel may be required to other facilities, including outside the US. -Excellent verbal and written communication skills. Proven ability to adhere to and contribute to SOPs, training documentation, and other forms of official documentation. -Experience with Google Workspaces Administration is recommended, including user administration, Gmail, Google Drive, Google Cloud Sync, LDAP, and endpoint management. -Safety sensitive position requiring ability to stand/walk for extended periods of time and lift/carry up to 50lbs. -3+ years troubleshooting of network equipment, including Wireless APs, switches, routers, and firewalls. Understanding of VLANs, SDWAN, and subnetting.

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Benefits

Please note that relocation assistance will not be available. -The salary for this position is $68,000 - $89,000. Salary will be commensurate with education and experience. -Our group benefits package, which has no waiting period, includes extended health and dental benefits, in addition to a Health Care Spending Account and a fitness allowance. -401(k) retirement savings plan

About Mercer Mass Timber

-Specialists in buildings and commercial mass-timber projects, they blend manufacturing, engineering, and logistics into turnkey solutions. -High-profile projects include Walmart’s Bentonville campus and Theodore Roosevelt Presidential Library framing. -They operate North America’s largest CLT press and cutting-edge glulam CNC, enabling rapid, precise, large-scale builds.

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