Administrative Assistant

Description

• Up-selling customers who have called to place an order by suggesting additional products that could complement their needs for the specific job that they are working on
• Coordinating with leadership on stocking levels and product needs
• Reaching out to customers on an as needed basis to inquire about potential future needs
• Providing product information
• Learning our business/product lines and keeping up to date as well
• Supporting outside sales staff by providing customers with proposals on their behalf
• Always delivering best in class customer service to our customers
• Working with credit department to inquire and help provide resolutions to account financial status for customers

Requirements

• Exceptional interpersonal and customer service skills
• Proficiency in the use of ERP system for quoting and entering orders
• 1+ year(s) of experience in an office setting
• Experience with Microsoft Office software, including Word and Excel (basic knowledge)
• Ability to remain professional and focused with customers on the phone and successfully conclude the call despite any challenges presented by the customer
• Valid and clean driver's license
• Must be able to learn our text command-based ERP System
• Valid and clean driver's license.
• Completing orders and quotes with a high attention to detail
• Must be able to handle a high call volume environment
• Excellent written & verbal communication skills.

Benefits

• PTO program and paid holidays
• Health insurance (medical, dental, vision)
• Company provided life insurance (after 1 year of employment)

Training + Development

Interview process

Visa Sponsorship

Security clearance