Incident Support Controller

Description

• Work closely in support of the Network Delivery Manager and Train Running Controller in the development of emergency plans and resources for response to major incidents.
• Maintain a daily log of all notable operational safety, infrastructure and performance events, using the available systems in accordance with the relevant company standards and instructions.
• Work during both normal train running and disruptive events, to deliver the optimum service that meets the differing needs of the rail industry and customers.
• Disseminate accurate, concise and timely information, in accordance with NR and TOC company standards and statutory requirements, to train operator staff, Network Rail, passengers and other Railway Group members relating to incidents.
• Manage the call out and co-ordinate the activities of response staff including maintenance, operations, train operator, contractors, emergency services and other key industry partners and agencies, in response to an incident or event, including escalation of such incidents as necessary, to achieve safe and speedy recovery as highlighted in the Service Specification.
• Assist the Train Running Controller with VSTP train movements.
• Actively manage information arising from remote condition monitoring equipment including the call out and co-ordination of appropriate staff and recording of information to deliver a prompt response to alerts.
• Responsible for the identification and classification of infrastructure failures including the management and input to FMS and other systems as appropriate.
• Responsible for the co-ordination of short notice variation to possession and isolation plans and for the design and co-ordinated implementation of temporary and emergency speed restrictions.
• Assist the Network Delivery Manager in setting up ‘gold command' /Incident Room in times of disruption.

Requirements

• Understanding of commercial/ business picture within Network Rail and TOC's
• Understanding of fault management procedures.
• Knowledge and demonstrable experience of operating procedures, rules and regulations.
• Experience within a control environment, area operations or infrastructure role.
• Good team working skills and ability to make objective decisions.
• Able to influence others and work under pressure.
• Knowledge of Train Operating Companies within the route.
• Geographical knowledge of adjoining Routes
• Demonstrable skill in the use of Microsoft Office package and Control specific software e.g. CCF, TMIS, P2v2, TRUST, TRUST DA, TOPS, FMS, Nexus Alpha and Alpha Page or other communications/ pager system.
• Working knowledge of the NRN system and its correct use.
• Good geographical and organisational knowledge of applicable ICC controlled area.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance