Implementation Specialist

Overview

Demo, train, and onboard RealHub & CampaignTrack SaaS for real estate agencies.

Key Responsibilities

• product demos
• client training
• webinars
• onboarding
• customer support
• feedback loop

Tasks

As an Implementations Specialist and under the wing of an experienced Solutions Leader, you will be a go-to expert for two of our flagship Real Estate software products - RealHub and CampaignTrack. Maintaining pre and post-sale relationships, you will provide in-person and virtual product training to our Real Estate Agency customers to ensure the products are well integrated, and help to ensure that product roadmap features are aligned to customer needs and desires. -Provide product demos and training to explain functionality and ensure that solutions are well-integrated into our client's businesses. -Answer customer questions on product features, and work with internal teams to troubleshoot any tricky problems. -Work overseas once per year for up to 20 days. -Deliver product demos / training for clients pre and post onboarding. -Assist with retention of valuable customers at the renewal stage, and collaborate with the Solutions Leaders and wider sales teams to service customers at scale. -Conduct webinars, plan and deliver roll-outs of product updates to explain new features. -Manage relationships at every stage from planning, design and delivery through to ongoing projects such as rebrands. -Facilitate the sharing of client feedback to Sales, Marketing and Product teams to understand opportunities for product improvements - ensuring that product features are aligned with customer needs. -Onboard new branches within our client businesses and ensure smooth integrations.

Requirements

• bachelor's
• saas
• tech-savvy
• data analysis
• problem solving
• customer service

What You Bring

-Bachelor's Degree required from an accredited, not-for-profit university or college. -Excellent customer service and relationship building skills -Real Estate, tech or Saas industry experience. -Ability to organise, prioritise, meet deadlines and work well in a fast-paced environment. -Demonstrate business and commercial acumen and financial awareness -Strong written and verbal communication skills -Proven ability to embed products and services at customer level -Strong problem solving and analytical skills with ability to provide solutions that are aligned with the clients' needs -Digital / Saas Solutions for Real Estate agency clients. -Tech-savvy with accurate administrative skills -Anaylse data to identify risks and opportunities for sales.

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Benefits

-Up to 20 weeks paid parental leave for primary carers. -Novated leasing through Autopia. -Hybrid working, attractive commission, and career pathways into Product, Marketing and Sales Leadership. -Regular social events including our famous Innovation Days and annual BBQ! -Leadership development programs, LinkedIn Learning and more. -Work from home flexibility - 3 days in the office per week.

About Domain

-Transformed from a print brand into an online real-estate powerhouse. -Launched domain.com.au and expanded to include commercialrealestate.com.au, allhomes.com.au, Pricefinder, and CRM tools. -Publicly listed on the Australian Securities Exchange in November 2017, raising its profile and capital. -Serves home-buyers, sellers, tenants, and real-estate agents with listings, market insights, brokerage, loans, and utilities tools.

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