Customer Account Support Specialist

Description

• Provide administrative support to sales, including preparing reports and responding to customer inquiries to enhance overall customer satisfaction.
• Supports Price Council preparation, budget preparation, internal and external customer reports and strategic projects management.
• Resolve Issues: Pro-actively identify and resolve operational issues that may hinder sales performance, including complex customer requests or complaints.
• Provides general support to customers; maintains quotation overview, generates information (price, product information, qualifications, trials etc.), takes care of general communication (e.g. price modifications) towards customers, provides management information and generates sales reports.
• Manage Daily Operations: Coordination of cross-functional activities with other functions (Product Line Management, Product Development, Finance, Supply Chain, Ops to ensure forecasting, data collection, capacity, and customer orders are being managed appropriately.
• Implement Strategies: Support sales strategies and innovation events to increase sales volume and drive revenue growth.

Requirements

• Experience: 1-3 years of experience in a sales, supply chain, or engineering role. Prior experience with large CPG’s is strongly preferred.
• Organizational Skills: Excellent organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.
• Travel: approximately 10%
• Education: A bachelor’s degree in the area of Business, Marketing, Sales, or Engineering or a related field is required.
• Skills: Understanding of sales principles, excellent verbal and written communication and interpersonal skills.
• Strong Analytical Skills: Demonstrated ability to conduct data analysis and research to identify business opportunities, improve sales processes, and troubleshoot obstacles that may impact the business.
• Proficiencies in SAP, Power Point, Word, Excel, Share Point, and Power BI.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance