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Customer Support Specialist
Wood Mackenzie
Provide phone, email, chat support, troubleshoot issues, and update CRM for customers.
10 days ago ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Louisville, TN
Hybrid
Company Size
2,500 Employees
Service Specialisms
Energy Consulting
Market Analysis
Research Services
Data Analytics
Geospatial Analysis
Business Intelligence
Strategic Advisory
Sector Specialisms
Energy
Metals & Mining
Commodity Trading Analytics
Power Trading Analytics
Supply Chain Analytics
Power & Renewables
Upstream
Emissions & Carbon Management
+4 more
Role
Description
salesforce crm
platform services
product configuration
customer support
technical liaison
strategic sourcing
Requirements
salesforce
microsoft office
web apps
communication
teamwork
analytical
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded in 1923
Year of establishment
The company was originally established as a stockbroker in Edinburgh.
$2.8B acquisition in 2015
Acquisition value
The company was acquired for approximately $2.8 billion in 2015.
2023 Veritas Capital
Recent ownership change
The company joined Veritas Capital in 2023, marking a new growth phase.
Culture + Values
Environment + Sustainability
Net Zero by 2050
Sustainability Goal
Focus on achieving carbon neutrality by the year 2050 as part of global efforts to combat climate change.
Inclusion & Diversity
40% Target
Female Leadership Representation by 2025
Striving for balanced leadership in senior roles to foster gender equity within the organization.
37% Workforce
Women Globally in 2023
Reflecting the current composition of the global workforce, highlighting progress toward diversity goals.
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