CMMS/Call Center Manager

Description

• Establish a team to develop common maintenance task descriptions and completion intervals in order to make them uniform throughout the account
• Develop common naming regimen and abbreviations for infrastructure equipment and systems
• Work with field staff to ensure inventory and control programs, purchasing policies, etc. are implemented and administered consistently in the CMMS system
• Ongoing reporting and tracking to support the call center and CMMS requirements
• Provide call center coaching and training including document development
• Set up asset lists in and coordinate annual reviews for accuracy
• Support the field staff on Fresh Eyes Audits
• Set up and provide instructions for operations personnel labor weekly time input
• Ensure SLA’s and KPI’s are met, provide backup support of asset management program
• Provide support to the operating staff for quarterly updates and changes to preventive maintenance tasks and scheduled events as needed
• Recommend and implement corrective solutions, including offsite assistance for remote users
• Identify system shortcomings and implement programs to mitigate identified operational issues
• Provide technical direction and training for field personnel on CMMS use
• Provide support and training to the operating staff
• Manage call center staff
• Provide technical guidance and problem-solving by responding to user needs
• Inputting asset data into the CMMS system
• Promote high level of customer service to ensure and drive best practices and standardization

Requirements

• Requires the employee to be able to climb ladders and/or scaffolding and to occasionally work at heights on personnel lift equipment
• Able to relate to and train field staff
• Must be able to pass background check
• Working knowledge of SQL
• Experienced in setting up Preventive Maintenance Programs
• Must be willing to work in a corrections environment
• Must have valid driver’s license
• Able to lift 40 pound
• Experienced in providing CMMS training
• Strong verbal and written communication skills
• Job requires ability to walk and stand for long periods of time
• Able to present and communicate with clients, upper management, and field staff
• Thorough working knowledge of all Microsoft Office Software
• Solid technical background in computer hardware, software, and mobile devices
• Job requires significant travel (approximately 50%)

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance