Establish a team to develop common maintenance task descriptions and completion intervals in order to make them uniform throughout the account
Develop common naming regimen and abbreviations for infrastructure equipment and systems
Work with field staff to ensure inventory and control programs, purchasing policies, etc. are implemented and administered consistently in the CMMS system
Ongoing reporting and tracking to support the call center and CMMS requirements
Provide call center coaching and training including document development
Set up asset lists in and coordinate annual reviews for accuracy
Support the field staff on Fresh Eyes Audits
Set up and provide instructions for operations personnel labor weekly time input
Ensure SLA’s and KPI’s are met, provide backup support of asset management program
Provide support to the operating staff for quarterly updates and changes to preventive maintenance tasks and scheduled events as needed
Recommend and implement corrective solutions, including offsite assistance for remote users
Identify system shortcomings and implement programs to mitigate identified operational issues
Provide technical direction and training for field personnel on CMMS use
Provide support and training to the operating staff
Manage call center staff
Provide technical guidance and problem-solving by responding to user needs
Inputting asset data into the CMMS system
Promote high level of customer service to ensure and drive best practices and standardization
Requirements
sql
cmms
ms office
hardware
preventive maintenance
driver's license
Requires the employee to be able to climb ladders and/or scaffolding and to occasionally work at heights on personnel lift equipment
Able to relate to and train field staff
Must be able to pass background check
Working knowledge of SQL
Experienced in setting up Preventive Maintenance Programs
Must be willing to work in a corrections environment
Must have valid driver’s license
Able to lift 40 pound
Experienced in providing CMMS training
Strong verbal and written communication skills
Job requires ability to walk and stand for long periods of time
Able to present and communicate with clients, upper management, and field staff
Thorough working knowledge of all Microsoft Office Software
Solid technical background in computer hardware, software, and mobile devices