Dispatcher

Description

• Maintain ongoing communication with drivers to track delivery progress, truck status, and changing jobsite conditions
• Coordinate closely with plant teams to align production, load timing, and material availability
• Serve as the primary contact for customers to place orders, request updates, and adjust delivery schedules
• Take part in team events, professional development activities, and community initiatives
• Escalate safety concerns, near misses, and jobsite issues promptly to management
• Use Command / Dispatch software to manage orders, allocate trucks, and monitor real-time delivery activity
• Develop strong contractor relationships by resolving jobsite issues and ensuring consistent, reliable service
• Monitor driver hours-of-service and availability to maintain compliance and prevent violations
• Verify accuracy of batch tickets, delivery logs, and driver instructions
• Ensure drivers follow DOT, company, and site-specific safety procedures at all times
• Proactively communicate with customers about potential delays, plant changes, or delivery constraints
• Support next-day production planning by reviewing upcoming orders and communicating projected loads to plants
• Adjust same-day schedules to account for order changes, delays, equipment issues, and weather impacts
• Enter and update orders in Command / Dispatch, confirming mix designs, quantities, time windows, and site access details
• Schedule and dispatch mixer trucks to job sites, optimizing routes, loads, and plant utilization
• Track and document daily metrics such as truck utilization, return-to-plant exceptions, washout times, and delays

Requirements

• High attention to detail and accuracy with the ability to stay calm under pressure and resolve issues quickly
• Experience in ready-mix, construction, transportation, or logistics is considered an asset; prior dispatch or fleet management experience is strongly preferred
• Solid knowledge of local geography and construction jobsite logistics
• Proficiency with Command / Dispatch or similar system is considered an asset
• Excellent communication skills with the ability to develop productive working relationships across all levels, internally and externally
• Ability to work early mornings, occasional Saturdays, and overtime as needed
• Strong multitasking and decision-making skills with experience working in a fast-paced, dynamic environment
• Strong computer skills, including Microsoft Office suite and dispatching software
• Customer-focused mindset with strong problem-solving skills
• Fluent in English and Spanish, with the ability to communicate effectively in both languages

Benefits

• Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
• Experience our inclusive, collaborative, and safety-focused culture
• Be part of a supportive, high-performing team that values your growth and success

Training + Development

Interview process

Visa Sponsorship

Security clearance