Case Manager I (Edwina Benner Plaza)

Description

• Assess and respond to resident needs with empathy and professionalism, contributing to the development of responsive service plans.
• Participate in team meetings and events, model a positive attitude, and maintain strong relationships with property management and colleagues.
• Collaborate with third-party partners and local agencies to deliver, manage, and evaluate effective services.
• Provide crisis support and follow mandated reporting procedures for incidents such as child or adult abuse.
• Deliver onsite programming at assigned properties, ensuring alignment with internal standards and regulatory requirements.
• Maintain accurate records, ensure timely reporting, and uphold HIPAA and mandated reporting standards.
• Facilitate group and individual services, fostering community engagement and supporting residents' personal and professional goals.
• Conduct door-to-door, phone, email, and other outreach strategies to promote awareness of available services.
• Support residents with functional impairments through direct case management and development of independent living skills.

Requirements

• M.S.W. or M.A. degree in psychology, counseling, or related field and 1 year of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations or a High School Diploma or GED plus 5 years or more of relevant experience
• Highly organized with attention to detail; able to work independently and collaboratively within a team.
• Ability to travel between properties
• Strong reading, writing, and verbal communication skills; comfortable navigating language barriers using translation tools.
• Experience working with and serving people who have experienced homelessness.
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
• Demonstrated judgment, discretion, and problem-solving abilities when working with diverse resident populations.
• Experience working with high needs or high acuity populations that have experienced trauma.
• Must pass background and fingerprint checks; possess a valid California Driver's License, current auto insurance, and reliable transportation.
• Familiarity with mental health diagnoses and interventions, including harm reduction, motivational interviewing, and trauma-informed care.
• Skilled in relationship-building, active listening, and conflict resolution.
• Experience supporting program and service implementation and coordination
• Proficient in Microsoft Office Suite, Outlook, OneDrive, Teams, Zoom, Salesforce, and other relevant technology platforms.
• Experience collaborating with local service providers

Benefits

• Dental, Vision, Life & Disability Insurance
• Wellness Days
• Health Insurance
• Pet Insurance
• Paid Time Off
• Paid Parental Leave
• 403(b) Retirement Investment
• FSA for Childcare, Medical, and Commuter Benefits
• Company Holidays
• Employee Education Reimbursement Program
• EAP Program

Training + Development

Interview process

Visa Sponsorship

Security clearance