Assistant Manager

Description

The Assistant Manager reports to the Property Manager and Regional Manager. This position is responsible for assisting with the day to day operations of the property to ensure customer satisfaction, fiscal stability and good physical condition.

• Responsible for shopping competitive properties.
• Compose and prepare routine correspondence, rental notices, and other letters and memorandums.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.
• Accurately and timely complete daily, weekly, and monthly financial and leasing reports.
• Inspect buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Assist the property manager with resident relations and problem resolution.
• Assist the property manager with training staff on leasing, entering traffic into the computer, marketing, maintenance, and general office operations.
• Audit all new and current lease agreements and resident files for accuracy.
• Process evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings.
• Audit records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainees.
• Assume responsibility for the operations of the property in the absence of the property manager.
• Assist the property manager in managing the day-to-day operations of the property including resident satisfaction, retention, and full resident life cycle activities.
• Maintain all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining a balanced, accurate rent roll.
• Processes move-ins, move-outs, and lease renewals.
• Collect delinquent account balances from previous residents.

Requirements

• Excellent interpersonal skills, and a focus on customer service / tenant relations.
• Excellent time management skills and ability to meet deadlines consistently.
• Understand the operations guidelines established within the property management agreement.
• Problem-solving mindset and outstanding written and communication skills.
• Strong organizational skills, attention to detail, and ability to work at both strategic and tactical levels.
• Strong leadership skills and industry knowledge.
• Minimum of 2 years of experience in multi-family.
• Certified Property Manager Certification (CPM) preferred; but not required.
• Experience in creative marketing and outreach strategies.
• Proven track record of maximizing the value of real estate.
• Must be detail-oriented, highly organized, and able to interact effectively with prospects, residents, peers, staff, and management
• Excellent property management skills including leasing, marketing, resident relations/control, and customer service.
• Proficiency in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel.

Benefits

• Generous paid time off and sick days.
• Bonus potential based on property performance.
• Life and medical insurance.
• Birthday off and paid - we celebrate you!
• Dental and vision coverage.
• 401K retirement plan.

Training + Development

Interview process

Visa Sponsorship

Security clearance