Machinery Support Engineer

Description

• Oversee the development and distribution of technical bulletins.
• Contribute to the development of the Nikkiso CE&IG University training topics and content
• Effectively communicate the NCS vision, requirements, and priorities to the engineering team
• Lead root cause analysis investigations and implement corrective and preventive actions to address any product quality failures
• Monitor warranty costs and expenses: Maintain a keen focus on warranty costs, ensuring proper budget allocation, and identifying opportunities to reduce warranty expenses without compromising on customer service or quality.
• Provide high level support for the regions on more complex troubleshooting opportunities.
• Provide technical input to the regional organizations regarding determining warranty validity.
• Monitor and analyze customer feedback and complaints to identify trends and areas for improvement
• Provide technical input into the recommendation and development of Aftermarket products and services.
• Stand, walk, sit, talk, hear, type, and write.
• Ensure product knowledge exists on current and new product lines
• In conjunction with the product companies, define and convey warranty resolution actions to the global teams for execution
• Participate in technical seminars, customer events and trade shows as deemed necessary by the Director of Operational Excellence.
• Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
• Maintain warranty records and documentation: Ensure accurate and up-to-date record-keeping of warranty claims, resolutions, and associated documentation.
• Support QMS requirements in areas of responsibility for conformance with international requirements as well as state and federal regulations.
• Identify and develop preventative measures to reduce incident/problem re-occurrence
• Play an active role in the development of training material and programs needed to increase the knowledge and competence of regional employees.
• Manage warranty claims process: Oversee the entire warranty claims process, including receiving claims, reviewing supporting documentation, and making decisions on claim approvals or rejections.
• Continuously seek and receive feedback about product performance and applications
• Perform warranty data analysis and reporting: Compile and analyze warranty data to identify patterns and trends, measure key performance indicators (KPIs), and report findings to management.
• Conduct regular product meetings with Product Company to review outstanding issues with equipment performance and improvements needed in the field
• Promote Customer Focus throughout the organization.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Train and develop regional technical support in all regions globally.
• Work with Product Company to ensure life cycle of equipment is understood and technical knowledge within NCS Technical team is accurate and up-to-date
• Implement the NCS Warranty policy across the global organization, to include tracking and reviewing warranty reports from regions, and assisting in resolution for Customers
• Lift files and open desk drawers and filing cabinets.
• Lead and conduct Product Quality Meetings (PQM) to provide feedback to product companies to improve product quality.

Requirements

• Ability to drive a vehicle and travel globally.
• Experience in product companies or service companies is required.
• Knowledge of sales processes
• Technical and business acumen
• Bachelor’s degree or higher, preferably in an engineering or technical discipline.
• 5+ years of experience in international manufacturing or industrial services company.
• Ability to develop training materials
• Influence and negotiation skills
• Knowledge of the NCE&IG Group’s products is preferred.
• Ability to develop tools, presentation, brochures, articles, press releases, etc.
• Judgment and problem solving
• Critical thinking
• Presentation and written communication skills
• Technical experience in an industrial manufacturing environment.
• Interpersonal, collaboration, and relationship building skills
• Continuous improvement and innovation mindset

Benefits

• Global travel.

Training + Development

Interview process

Visa Sponsorship

Security clearance