Receive customer service requests, assess response time and any requirements for assistance so that the customer is informed of situation and satisfied with service progress – Manufacture hose assemblies to meet customer needs both Internal/External
Ensure the highest quality of finished product.
Adhere to agreed job times.
Ensure positive feedback/nil customer complaints.
Constant awareness of SHEQ obligations and zero accidents by maintaining a tidy and safe working area/vehicle
Manage work order to ensure timely invoicing, including managing costs
Carry out pre-use checks on equipment.
Maintain adequate levels of stock on the FHS van, ensuring the repair equipment is in safe and proper working order, so that service work can be carried out with unnecessary delay.
Requirements
hose cutting
hydraulic
sis
his
microsoft office
project management
The use of specialist hose cutting and crimp tooling.
Good project management and planning/organisation skills
Practical knowledge of tooling and specialized equipment to conduct repairs and assembly of hydraulic hoses.
Ability to interpret large amounts of data and information to support planning and decisions
Deep understanding of the use of general service manuals and computerised Service Information System (SIS) and Hydraulic Information System (HIS) from the OEM
Hydraulic and/or mechanical fitting knowledge
H&S Awareness
Excellent IT skills including intermediate Microsoft Office, Excel, Word and PowerPoint skills
Customer facing experience
Excellent influencing and networking skills
Min 3yrs Engineering or Service experience preferably in the hydraulic hose industry
Benefits
Healthcare benefits (medical, optical, hearing, dentistry, and new child payments to support new parents)
Annual Bonus
Life insurance
Access to company share scheme
25 days holiday (+ option to purchase up to 5 extra days holiday)
Salary - £33,970 (43hr week)
Laptop and phone, van
Commission - £15,000 OTE (uncapped commission)
Up to 7% pension
Refer a friend bonus
Employee reward platform (retails discounts and other employee rewards)
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
operates in key global markets including Canada, South America, and the UK.
specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
plays a crucial role in powering large-scale infrastructure projects and driving resource development.
offers parts, maintenance, and innovative technological solutions to clients worldwide.
has supported some of the largest and most ambitious projects globally.
has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
Culture + Values
Safety First: Ensuring a safe and healthy work environment for all employees.
Integrity: We act with integrity, doing the right thing even when no one is watching.
Customer Success: We aim to create long-term value for our customers and build lasting relationships.
Excellence: We strive for excellence in everything we do and continuously improve.
Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
Environment + Sustainability
2050
Net Zero Emissions Target
Achieving net-zero emissions by this year.
Reduction of greenhouse gas emissions, energy use, and waste generation.
Enhancing energy efficiency and sustainability practices across operations.
Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
Inclusion & Diversity
Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
Ongoing efforts from leadership to improve gender diversity and inclusion.
Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.