Description

The Lobby Ambassador role merges hospitality expertise with workplace support to deliver exceptional client and guest experiences from pre‑arrival through departure. This client‑facing position ensures a welcoming environment for all visitors, employees, and callers.

Daily duties involve engaging with guests, assisting with arrivals, departures, and office orientations, and maintaining a visible, helpful presence throughout the workplace. The Ambassador also acts as a resident expert on local cuisine, hotels, attractions, and events to enhance visitor experiences.

Collaboration with internal facilities management teams is essential to coordinate hospitality‑focused service delivery across departments, while serving as the central point of contact for campus information, wayfinding, and activity coordination.

• Welcome guests, manage arrivals, departures, and office orientations.
• Engage visitors, employees, and callers with a warm, helpful presence.
• Provide expert recommendations on local cuisine, hotels, attractions, and events.
• Coordinate hospitality‑focused service delivery with facilities management teams.
• Serve as central contact for campus information, wayfinding, and activity coordination.
• Offer meeting support, reception services, and personal assistance as needed.

Requirements

Physical demands include regular walking throughout the facility, standing for extended periods during guest interactions, and occasional lifting of items related to mail services and meeting support, all within a professional office environment with fast‑paced, shifting priorities.

Required qualifications are a minimum of 2‑3 years of customer service or hospitality experience, excellent verbal and written communication, strong interpersonal skills, the ability to multitask and prioritize accurately, and proficiency with the Microsoft Office suite.

Preferred qualifications include experience in corporate hospitality or workplace services, knowledge of local attractions and dining options, familiarity with facilities management operations, mail and administrative support experience, event coordination background, additional language skills, and experience with workplace technology platforms.

The position is based on‑site in Raleigh, NC, and does not provide visa sponsorship; candidates must be authorized to work in the United States without employer sponsorship.

• Minimum 2‑3 years of customer service or hospitality experience required.
• Demonstrate excellent verbal and written communication and strong interpersonal skills.
• Ability to multitask, prioritize, and maintain accuracy in a fast‑paced environment.
• Proficient in Microsoft Office suite (Teams, Excel, PowerPoint, Word, Outlook).
• Preferred: corporate hospitality or workplace services experience.
• Preferred: knowledge of local attractions, dining, and entertainment options.
• Preferred: familiarity with facilities management and service coordination.
• Preferred: experience with mail services, administrative support, and event coordination.
• Preferred: additional language skills and workplace technology platform experience.
• Physical: regular walking, extended standing periods, and occasional lifting of items.

Benefits

JLL empowers you to shape a brighter way, combining world‑class services, advisory, and technology to create a better future for real estate. The firm is committed to hiring talented people, helping them thrive, grow meaningful careers, and find a place where they belong.

JLL offers a comprehensive benefits package that supports mental, physical, and emotional health, including a 401(k) plan with matching contributions, medical, dental, and vision care, paid parental leave at 100% salary, paid time off and company holidays, and early access to earned wages through Daily Pay.

• Benefits include 401(k) match, comprehensive medical/dental/vision, paid parental leave, PTO, holidays, and Daily Pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance