Concierge - North Loop Green (Sat. - Wed. 7am-4pm)

Description

• Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
• Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents
• Make reservations for residents as needed
• Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
• Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
• You will act as the point of contact for residents, responding within 24 hours to ensure the inquiry/complaint has been resolved satisfactorily
• Monitor guest traffic and parking garage for team members and vendors
• Book freight elevators for move-ins, move-outs, and furniture deliveries
• Assist with resident event coordination
• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled
• Responsible for organizing, coordinating, and implementing various resident services and programs.
• Maintain parking validation log
• Create a welcoming environment for all residents, guests, and short-term stay guests
• Communicate directly to residents using resident app ensuring that responses happen within four business hours
• Assist with special services offered to Penthouse residents
• Support residents with use of luggage carts
• Maintain equipment inventory
• Update the daily log pertaining to any events and report any concerns to management

Requirements

• Two or more years' experience in customer service environment
• Strong customer service orientation
• Ability to work a flexible schedule including weekends and holidays
• High school diploma or equivalent from an accredited institution
• Excellent written and verbal communication skills

Benefits

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

• Provide a personalized experience, with emphasis on care and convenience for our future and current residents

Training + Development

Interview process

Visa Sponsorship

Security clearance