Maintenance Supervisor

Description

• Assign, track, and complete service requests following the “9, Noon, and 5” process; ensure daily updates and meet property work order goals.
• Oversee cleanliness, safety, and curb appeal of all common areas, GO Zones, Leasing Office, grounds, and facilities.
• Recruit, interview, and onboard service team members; support career development, retention, and training compliance.
• Foster a culture of accountability, continuous learning, and recognition.
• Complete monthly preventative maintenance tasks and submit reports.
• Conduct weekly property and vacant-unit inspections; enter all inspection reports into software.
• Perform snow and ice removal as needed; complete logs and ensure vendor compliance with snow contracts.
• Maintain grounds, trash areas, breezeways, stairwells, and common areas free of debris and hazards.
• Conduct preventative maintenance according to schedule; maintain equipment and plan for long-term repairs.
• Ensure all reports are completed accurately and submitted on time.
• Respond to emergency calls per GoldOller policy.
• Lead, mentor, and coach the service team to achieve optimal performance; communicate performance concerns to the Community Manager promptly.
• Participate in court hearings and appeals as needed.
• Accurately process payroll, monitor overtime, and ensure adherence to company financial guidelines.
• Conduct regular team meetings, performance reviews, and training sessions to support growth and alignment with company values.
• Oversee unit inspections for move-ins, move-outs, and work order chargebacks; ensure proper deposit deductions and timely documentation.
• Maintain a professional, positive, and polished team image; ensure dress code compliance.
• Builds and maintains strong working relationships with peers, leaders, residents, and community agencies.
• Resolve service requests within 24 hours when possible; escalate complex issues to the Facilities Manager.
• Issue and track purchase orders, invoices, vendor credentialing, and petty cash in accordance with company policies.
• Oversee quality control of unit turns, including vendor coordination, technician oversight, daily walkthroughs, and final approval.
• Support resident events and serve as a positive representative of the community.
• Manage all aspects of the make-ready process, ensuring timely, budget-conscious unit turns with thorough final inspections.
• Drive vendor compliance with Ops Technology, maintaining at least 90% utilization.
• Report questionable activity, unsanitary conditions, and unauthorized occupants/pets to the Community Manager.
• Engage with residents professionally, respectfully, and with approachability.
• Use company equipment responsibly per operational guidelines.
• Support capital projects and renovations in collaboration with Capital Project Manager(s) and contractors.
• Inspect units within 72 hours of receiving a notice to vacate and document required work.
• Analyze work orders for recurring issues or long-term maintenance trends.
• Assist with annual budget preparation; monitor expenses and manage costs through effective inventory control and purchasing procedures.
• Communicate regularly with the Community Manager and Regional Property Manager regarding community needs.
• Ensure compliance with all safety, operational, and reporting procedures, including timely incident and workers’ compensation reporting.
• Schedule, delegate, and oversee daily assignments and on-call rotations to ensure balanced workloads.
• Maintain company equipment, tools, and materials in a neat and orderly manner; keep the shop organized and manage proper inventory levels.
• Develop, implement, and enforce safe work practices; lead monthly safety meetings and maintain OSHA/MSDS documentation.

Requirements

• Physical: Ability to lift, push, pull, and carry up to 50 lbs.; frequent walking, standing, climbing, squatting, and balancing.
• Formal training or experience in carpentry, plumbing, electrical, painting, and refurbishing required.
• Knowledge of RealPage systems preferred (OneSite, Ops Technology).
• Understanding of Fair Housing, ADA, Landlord–Tenant Law, OSHA standards, and local/state building codes.
• Ability to inspire, coach, and hold team members accountable.
• Ability to perform well in fast-paced environments and quickly adapt to changing priorities.
• Supervisory: At least 1 year of multifamily supervisory experience preferred.
• Willingness to work weekends when necessary.
• Experience: Minimum 3 years of multifamily maintenance experience required.
• Effective written and verbal communication; ability to connect with diverse individuals.
• Strong knowledge of property maintenance, safety practices, and operational standards.
• Working phone required.
• Strong time management, conflict resolution, and problem-solving skills.
• CPO and/or CAMT certification preferred.
• Availability: Must attend scheduled meetings, training, and travel overnight/out of state when required.
• Ability to read and interpret financial reports, budgets, sketches, and blueprints.
• EPA Certification required.
• Education: High school diploma or GED preferred.
• Communicate clearly in written notices and face-to-face interactions.
• Valid driver’s license, reliable vehicle, and personal tools required.

Benefits

• Complimentary access to GoldOller property amenities - including pools, fitness centers, wellness classes, and more!
• 12 Paid Holidays
• Up to 2 weeks Paid Time Off in the first year (with more earned as you grow with us)
• Company-Paid Health Reimbursement Account
• Comprehensive Medical, Dental, and Vision Plans (available after 60 days of employment)
• Company-Paid Life Insurance
• Company-Paid Certifications & Licensing
• Company-Matched 401(k) Retirement Savings Plan
• Paid Maternity Leave
• A Celebrate YOU Day (to use at your leisure for any special occasion)

Training + Development

Interview process

Visa Sponsorship

Security clearance