Service Engineering Lead | NPI Engineering

Description

• Ensure that all released service items, parts, and documents are correctly configured, approved, and delivered to the applicable aircraft tail numbers with complete kits and documentation.
• Support field operations, repair operations, aircraft retrofit campaigns, and customer issues as needed (typically 10–20% travel).
• Interface with Design, Manufacturing, Quality, Supply Chain, and Flight Operations to ensure timely delivery and integration of service solutions.
• Work in proximity to aircraft under maintenance, which may include exposure to moderate noise, vibration, and standard industrial conditions.
• Work closely with the maintenance team to identify recurring issues, define tooling and retrofit needs, and ensure that data interfaces and technical solutions are practical and maintainable.
• Develop or support the design of service tools, repair fixtures, and retrofit hardware in coordination with design engineering and manufacturing teams.
• Represents Service Engineering function in Change Review Board (CRB) and Safety Review Board (SRB). Ensuring service impacts, risk mitigation, and implementation of readiness are fully assessed before release.
• Lead MSG-3 (Maintenance Steering Group –3) maintenance development analyses, documentation and review processes.
• Occasionally lift or move components, tools, or equipment weighing up to 40 pounds.
• Design and release engineering source data (service instructions, bulletins, and kits) with full traceability, ensuring compliance with company and regulatory standards.
• Coordinate and integrate MTA (maintenance tasks analysis) and LSA (logistics support analysis) processes with systems engineering, reliability, safety, forecasting, technical publications, maintenance training, configuration management. test engineering, and procurement.
• Review, document and disposition of fielded material
• Identify trends from field data, implement design-for-serviceability improvements, life extensions, expanded capability, and proactively drive service readiness into new product development.
• Lead the service process from issue discovery to implementation. Includes root cause assessment, corrective action definition, design coordination, release, and follow-up verification.
• Provide remote and on-site technical support to operators, maintenance, and other stakeholders.
• Provide regular input for spares forecasting and recommend spare parts and tooling equipment lists.

Requirements

• Familiarity with FAA/EASA service documentation standards (AD, SB, SL, SI, etc.).
• Strong sense of ownership and accountability from problem discovery to fleet implementation.
• Prior experience supporting field operations, lifecycle support, obsolescence management, fleet modernization, retrofit implementation, and/or maintenance development, especially using MSG-3 analysis.
• Process-minded with strong documentation discipline and respect for configuration control.
• Bachelor’s degree in Aerospace, Mechanical, or Systems Engineering (or equivalent experience).
• Clear communicator capable of bridging design intent and real-world maintenance.
• Experience with CAD (CATIA, SolidWorks) and PLM/ERP systems (3DX, PLEX, etc.).
• Hands-on, curious, and comfortable in both office and hangar environments.
• 3+ years of experience in aerospace design, maintenance, or service engineering.
• Strong understanding of aircraft systems, maintenance practices, and configuration management.
• Experience authoring or interpreting engineering documents (drawings, service instructions, parts lists).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance