

Provider of residential solar and battery storage systems via subscription, with no upfront cost.
The Escalations Expert collaborates directly with Customer Care, Collections, Field Service, Consumer Compliance, Legal, and executive leadership to ensure high customer satisfaction. This role focuses on de‑escalating customer disputes, managing cases, and delivering seamless, empathetic communication as the trusted single point of contact for escalated issues.
Candidates must have at least a high school diploma (a bachelor’s degree is preferred) and three or more years of relevant experience in customer success, project management, or legal coordination. Strong written and oral communication, teamwork, independent multitasking, and proficiency with Google Suite, Excel, PowerPoint, and preferably Salesforce are essential, along with meticulous attention to detail.
The position offers a salary range of $56,435.65 to $75,247.54, with compensation decisions not based on a candidate’s salary history. Sunrun is an equal‑opportunity employer that provides reasonable accommodations for applicants with disabilities throughout the hiring process.
Sunrun provides comprehensive perks and benefits, including medical, dental, and vision insurance, life and disability coverage, a 401(k) plan with company match, stock purchase plan, paid vacation and holidays, baby bonding leave, fully funded education programs, employee discounts, donation matching, and volunteer hour rewards.