Receptionist

The main responsibilities are Switchboard and Reception duties including handling incoming calls, greeting visitors, taking room bookings external and internal, and looking after the B&B accommodation bookings.. The successful candidate may be required to cover other reception areas within the Client site as required. The hours are 8.30 - 5.00 with an hour for lunch. The start date is immediately, and full training will be provided.

• Maintaining an up to date record system for:
• Management of the reception area including arranging deliveries and collections to and from the Post room to maintain tidiness at all times.
• Report any activations of Life Safe Systems Alerts to the Facilities Coordinator and Manager in a timely manner.
• Raising tickets on a CMMS system for service from Facilities Team Members contractors, e.g. plumber, electrician, porterage, telephones, pager system etc.
• The successful candidate will carry out the following duties in line with our clients standards and strategic objectives and as directed by the Facilities Manager.
• Operating the main switchboard answer, screen and forward all incoming phone calls.
• Operation and management of the Main Reception email address.
• Greet and assist visitors
• Booking Couriers and taxis as required.
• Timely compilation of a Digital Daily Function Board for display in Reception.

We are seeking candidates with prior experience in a reception or front-of-house role, as this is a key aspect of the position.

• Friendly and approachable personality with a strong customer service orientation.
• Demonstrated ability to handle queries empathetically, both in person and over the phone.
• Proven experience in a reception or front-of-house role.
• Strong telephone etiquette and excellent verbal and written communication skills.
• Ability to work effectively both independently and as part of a team.
• Reliable, punctual, and detail-oriented.
• Strong organisational skills with the ability to multitask and prioritise workload efficiently.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Registered post, Cash receipts, Petty Cash, Filing etc.
• A proactive approach and the ability to use initiative in a fast-paced environment.
• Working knowledge of Computerised Room Management (CRM) systems.

• Function bookings — you may be required to deal with enquiries regarding function bookings including the outdoor bookings of Tennis Courts and Football pitches.
• B & B accommodation Bookings/Credit Card Payments/Invoices including on occasion arranging alternative accommodation if the Society’s accommodation is booked out.
• Receptionist cover for annual leave.