Participate in integrated testing and acceptance of infrastructure components
Work directly on technical problem identification and resolution
Perform data backups and disaster recovery operations
Work independently or as part of a team on complex infrastructure technology components that may be used by one or more applications or systems
Work with IT leadership and facility management on various IT security needs
Requirements
system testing
problem solving
requirements analysis
customer support
networking
itil
This position may require 10% travel.
System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle. Level Working Knowledge.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Level Working Knowledge.
Diagnose, troubleshoot and resolve hardware, software or other network and system problems
Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project. Level Working Knowledge.
Possess strong customer relationship and customer support skills
Be able to configure and troubleshoot issues regarding desktops, workstations, and laptops; will understand Microsoft Office Suite and be able to Install/Configure applications
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms. Level Working Knowledge.
Possess general networking skills, such as TCPIP settings on a PC, some knowledge of how VPN and routers work; able to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when needed
Experience in helpdesk, and IT site support roles, with a good understanding of IT Service Management and ITIL based support processes (Incident Management, Change Management, Problem management)
Benefits
Adoption benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
Tuition Reimbursement
Flexible Spending Accounts (FSAs)*
Parental leave
Health Lifestyle Programs*
Medical, dental, and vision benefits*
Employee Assistance Program*
Incentive bonus*
Disability benefits
Career Development*
Life Insurance
Health Savings Account (HSA)*
401(k) savings plans*
Voluntary Benefits and Employee Discounts*
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
visa sponsorship is not available for this position.
Security clearance
employment offer is conditioned upon successful completion of a drug screen.
Company
Overview
1925
Year Founded
The company was established in 1925 as a manufacturer of agricultural machinery and later expanded into construction equipment.
190+ Countries
Global Presence
The company operates in over 190 countries, providing essential products for large-scale infrastructure, mining, and energy projects.
The company's iconic yellow machines are used in construction, mining, oil & gas, and power generation projects.
In recent years, Caterpillar has increasingly focused on sustainability through advanced technologies that improve machine efficiency and reduce emissions.
Typical projects include large-scale infrastructure, such as highways, airports, and mining operations in remote areas.
Caterpillar's product lines are known for their durability and performance, which have become the standard in the heavy machinery industry.
Noteworthy achievements include innovations in autonomous machinery and advanced telematics for fleet management.
Despite its massive size, Caterpillar maintains a reputation for responsiveness and adaptation to the rapidly changing global market.
Culture + Values
Integrity
Excellence
Teamwork
Commitment
Sustainability
Leadership excellence – sound business judgement, courage, curiosity, emotional intelligence and an enterprise mindset
Power of Everyone – include, seek out and value people with different ideas and insights
Learning and growth – providing limitless opportunities for employees to continually improve and develop
Employee safety, health and wellness – focused on care, learning, and prevention
Environment + Sustainability
30% Reduction
GHG Emissions Target
Aims to reduce absolute Scope 1 & 2 GHG emissions by 30% from 2018 to 2030, aligning with Paris Agreement goals.
100% Sustainable
New Product Commitment
All new products by 2030 will be designed to be more sustainable through waste reduction, remanufacturing, lower emissions, or improved efficiency.
50% Landfill
Intensity Reduction
Aims to reduce landfill intensity by 50% from 2018 to 2030 through improved waste management practices.
25% Growth
Remanufacturing Sales
Seeks to increase remanufacturing sales and revenues by 25% from 2018 to 2030, promoting circular economy principles.
Implement water management strategies at 100% of facilities in water‑high‑risk areas by 2030.
Aspire to reduce recordable injury frequency by 50% from 2018 to 2030.
Published inaugural TCFD report in 2023, disclosed Scope 3 use‑of‑sold‑products emissions.
Net zero aligned with Paris Agreement goals (committed to reduced‑carbon future and supporting customers’ energy transition).
Board‑level Sustainability & other Public Policy Committee established in 2022, ESG performance included in executive‑officer incentive plans since 2022.
Inclusion & Diversity
14 ERGs
Employee Resource Groups
The company supports 14 Employee Resource Groups (ERGs) to foster an inclusive culture.
Global support for diverse backgrounds through the Power of Everyone initiative.
Employee Insights survey drives global feedback and cultural development.