Experience Ambassador

Description

• Produce and disseminate swag for employees.
• To support the Workplace Lead and Experience Ambassador in the day-to-day operations of the site. Support coordinate and oversee repairs and maintenance activities.
• Organise internal gaming tournaments for employees. Includes creation of tournament structure, coordination with players, information dissemination to non-participating employees, prizes procurement and arrangement of in-office broadcast.
• Establish program evaluation frameworks and continuous improvement processes, monitoring initiative effectiveness and adapting strategies based on employee response and business objectives
• Day-to-day execution of workplace experience initiatives and employee engagement programs across Riot Games spaces
• Triage and assign Facilities requests from employees to respective teammates. Update and attend to tickets through Riot Games’ internal online ticketing system.
• Design journey maps aligned with Riot Games’ specific requirements
• Develop workplace experience strategies and innovative engagement programs tailored to Riot Games culture and employee preferences
• Carry out finance process to JLL under new IFM scheme under Corrigo and FWO system.
• Foster Guest and Visitor experience by welcoming and registering visitors, addressing employees’ queries and coordinating deliveries
• Coordinate vendor management and stakeholder communication for tournaments and workplace events, ensuring quality standards and budget compliance
• Deliver comprehensive soft services including reception support, vendor coordination, workplace experience management, and serve as primary occupant liaison to enhance overall workplace satisfaction and operational efficiency
• Employee Experience & Communications: Coordinate activities, events registration for employees, including global initiatives. Maintaining energy and vibrancy in common areas through seasonal decoration, lights, music.
• Manage office facilities (soft and hard services). Including vendor management for the maintenance and day-to-day operations of the office such as housekeeping, meal program and minor office repairs and during office expansion setup.
• Plan and organise internal events for employee engagement, culture building and bonding across departments. Source vendors to support events and draft communications and event registration for employees. Events include global initiatives (e.g. Riotling Day),product celebrations, Annual Dinner, corporate social responsibility activities and cultural festivities. Some events include collaboration with regional offices and interdepartmental collaboration.
• Upkeep finance procedures including spending, raising purchase requests and invoice submissions.
• Conduct regular program evaluations to identify improvement opportunities and resolve operational issues promptly to minimize disruptions during events
• Design detailed event concepts and workplace initiatives with clear implementation guidelines and success metrics for Experience Ambassador execution
• Delivers on-site operational support for critical functions, events, and strategic initiatives
• Assist with changes and moves in workspace seating arrangements.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance