Description

The Front Desk Clerk ensures every guest interaction is positive and memorable, handling check‑ins, check‑outs and guest requests. You will manage reservation data, resolve availability issues, generate invoices, handle cash and credit transactions, maintain safety deposit boxes, and coordinate housekeeping and maintenance requests. The role also includes restocking the front desk, preparing arrival packets, providing information on local attractions, and preparing reports for management.

• Enter and maintain reservation data in the computerized system
• Resolve unit availability and assist guests with reservation changes
• Generate invoices and collect payments for rentals and merchandise
• Maintain safety deposit boxes
• Log housekeeping and maintenance requests and notify appropriate departments
• Restock front‑desk supplies and prepare arrival packets
• Provide information on local attractions and resort amenities
• Prepare correspondence and reports for management

Requirements

The ideal candidate is proficient in English, both spoken and written, and demonstrates a courteous, professional demeanor when addressing upset guests. Flexibility to cover shifts on short notice, strong multitasking and prioritization skills, and at least six months of customer‑service experience are required. Prior experience as a front‑desk or guest‑services agent, handling cash/credit transactions, or working in resort hospitality is preferred.

• Deliver positive, memorable guest experiences during check‑in and check‑out
• Proficient verbal and written English communication skills
• Courteous, professional attitude when handling upset guests
• Strong multitasking and prioritization to meet organizational deadlines
• Minimum six months of customer‑service experience
• Preferred: front‑desk or guest‑services experience, cash/credit transaction handling, resort hospitality background

Benefits

HGV Now offers Day One Team Member Benefits, including daily pay options. Join the Hilton family at Riviera Beach & Shores, where you’ll work with a supportive team that feels like family and enjoy a career that inspires you. As a full‑time hourly employee you’ll receive a competitive base wage and a comprehensive benefits package.

HGV has been recognized for its work‑life balance, earning four out of five stars for family‑friendly benefits and being named one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over three decades, the company’s greatest honor is the loyalty of its owners, members and guests, as well as accolades for its dedicated team members across resorts, call centers, and corporate offices.

Full‑time team members receive medical, dental and vision insurance, a 401(k) plan with company match, paid time off, and extraordinary travel benefits. Eligibility applies to U.S. hourly team members not represented by a labor organization. HGV is an equal‑opportunity employer that values diversity and provides reasonable accommodations for applicants with disabilities.

• Competitive hourly base pay with a positive team environment
• Daily pay option allowing earnings to be accessed before payday
• Discounted hotel rates worldwide
• 401(k) plan with company matching contributions
• Employee stock purchase program
• Generous paid time off and paid sick time
• Recognition programs and rewards
• Tuition reimbursement
• Learning and career advancement opportunities
• Flexible schedule with ability to cover shifts on short notice

Training + Development

Interview process

Visa Sponsorship

Security clearance