Walk-thru Experience Lead

Description

• Define, report on, and maintain CAC of WT-Specialist cost of $100 or less per new Paid Member
• Partner with Inside Sales and Product to pre-qualify 100% of new leads
• Drive outcomes through innovation, process improvement, and cross-departmental collaboration

Requirements

• Builds analytical rigor: Can self-serve data to set up clear dashboards in any tool (e.g., HubSpot, Google Sheets, Metabase) and run ad-hoc analysis to gain actionable insights. Self-sufficient enough to set up and integrate new tools, automations, and reports.
• Curious quick study: When you hear “¾-inch angle stop,” you ask what that is - and add it to your personal dictionary. Same for processes and ways to solve problems.
• Prioritizes against the whole problem: Can hold the concept of the whole problem we’re trying to solve in their head, and can communicate that in written and verbal form. From this basis, can regularly reprioritize experiments and initiatives to build towards the most important goals.
• Consumer-centric: Builds understanding of the problem by starting with the consumer, and working backwards to build the systems and processes to deliver for them. Allows this understanding to ripple into changes in how we do things as needed to hit growth and retention targets. Isn’t shy about meeting customers in-person.
• You’re unafraid of ambiguity: Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments.
• Motivating manager: Excels at rallying teams through feedback, recognition, and enabling career growth. Encourages team self-sufficiency and skill-building.
• Every First Visit for a new member is rated five stars; zero First Visit escalations (in partnership with Operations)
• Collaborative and resourceful: Works seamlessly across Marketing, Product, and Operations to solve problems and thrives independently when building systems from scratch.

Benefits

• New Paid Member ARPU of $3,000 or greater
• 1A: Quality: 80% of Walk-thrus convert to Paid via training and process innovation

Training + Development

Interview process

Visa Sponsorship

Security clearance