Reservations Agent

Description

• Send confirmations.
• Post no-show revenue daily, if required at property.
• Process advance deposit/balance sheet.
• Book and block rooms using hotel standards for Group Rooming Lists and Booking Agreements.
• Call for occupancy at area hotels.
• Forecast packages according to hotel standards.
• Monitor daily sales activity and alert Front Desk Manager of sold out nights, group status and possible problem situations.
• Attend and give input on trends and opportunities to maximize revenue.
• Enter reservations into the computer according to standard operating procedures.
• Research travel agent commissions.
• File reservations and group contracts.
• Communicate and work closely with the Sales Department concerning group bookings.
• Review Reservations logbook and Guest Request log on a daily basis.
• Communicate availability to wholesalers.
• Complete forecasts as required by management.
• Process brochure requests.
• Maintain availability calendar and communicate all relevant information to the operations staff.
• Maintain accurate files and reports.
• Handle all special reservations, to include V.I.P. reservations, packages and discounts.
• Answer guest inquiries about hotel services, facilities and hours of operation.
• Book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible.
• Process travel agent checks, if required at property.
• Answer all incoming calls promptly, in an attentive, courteous and efficient manner.

Requirements

• College course work in related field helpful.
• High School diploma or equivalent required.
• Be able to perform all duties of a Front Desk Agent and assist at front desk as needed.
• Experience in a hotel or a related field preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance