Information Technology Support Specialist

We are looking for an IT Support Specialist to join our growing team. This role is a combination of onsite and remote IT support, troubleshooting hardware and software issues, maintaining IT infrastructure, and ensuring a seamless technology experience for everyone at the Company.

• Respond to service requests in person, over the phone, and through email in a timely and courteous manner.
• Add, delete, and reset user accounts and computers in Active Directory and Entra.
• Escalate and coordinate service requests with third-party vendor support as needed.
• Install and administer software for users, including but not limited to Microsoft Office, Adobe Acrobat, Bluebeam Revu, and Autodesk suite.
• Record and secure all shared logins and credentials in password management system.
• Order, set up, and track new computers and mobile devices for various needs.
• Purchase and track licenses for user software.
• Troubleshoot and repair hardware and software issues for desktop PCs, printers, VoIP phones, and mobile devices.
• Assist the HR department with onboarding and offboarding procedures.
• Travel to Los Angeles based properties for on-site support as needed.

• Excellent communication and customer service skills.
• Basic understanding of networking devices and concepts.
• Ability to collaborate and lead small projects when needed.
• Experience supporting Windows Desktop and Server OS, Microsoft Office, OneDrive/Sharepoint, and Outlook/Exchange mailboxes.
• Bachelor's degree or equivalent certifications and experience.