End User Analyst

Description

• Collaborate with client manager and Tier 2 IT support to fix advanced issues.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
• Occasionally, may be required to lift objects weighing up to 15 lbs.
• Track inventory and purchase desktop hardware and related products.
• Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
• Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.
• Assist Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.
• Consistently produces trouble tickets and resolutions documentation of all work processes.
• Proactively test new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.
• Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.

Requirements

• Ability to schedule priorities, document, and stay on task with deadlines.
• Hands-on hardware troubleshooting experience.
• Ability to communicate complex information into user-friendly terms.
• Excellent critical thinking and analytical problem-solving skills.
• 1+ years in a customer service role.
• Ability to collaborate and communicate with team members, clients, and other areas of IT
• Duties are primarily conducted in a standard office setting, requiring prolonged periods of sitting at a desk or computer.
• Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
• Ability to produce a quality of work that is of a consistently high standard.
• Ability to listen and understand issues from the end-user, communicate resolution, and then deliver support to the end user.
• Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.
• Excellent communication skills -- verbal, written and presentation.
• Experience with mobile operating systems, Apple iOS and Android.

Benefits

• Group life insurance
• Employee Assistance Program
• Seven paid holidays and two floating holidays
• Up to one week (five business days) of paid jury duty per year.
• Six weeks of supplemental paid family leave
• 10 vacation days annually, which increases with years of service.
• Medical Flexible Spending Account (FSA) option
• Dependent Care FSA option
• An excellent 401(k) retirement savings plan with employer contributions
• Subsidized ORCA bus/rail pass
• Travel accident insurance
• Medical insurance
• Short-term disability insurance
• Long-term disability insurance
• Health Savings Account (HSA) option with employer contribution
• 10 days of personal and sick time to care for yourself and family members.
• Dental insurance with a no-premium option
• Vision insurance with a no-premium option

Training + Development

Interview process

Visa Sponsorship

Security clearance