Provides structural and civil engineering services including planning, design and construction support
Provide onsite desktop support, troubleshoot hardware/software, and assist users.
6 days ago ago
$26 - $32
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Seattle, WA
Onsite
Company Size
1,371 Employees
Service Specialisms
Civil Engineering
Structural Engineering
Transportation Engineering
Land Development
Seismic Engineering
Sustainability Consulting
Urban Planning
Construction Management
Sector Specialisms
Bridge Engineering
Business Operations
Civil Engineering
Construction Project Management
Engineering Dive Inspection
Engineering-Led Design
Environmental
Inspection
Role
Description
desktop support
hardware installation
inventory tracking
deployment workflows
network assistance
trouble ticketing
Collaborate with client manager and Tier 2 IT support to fix advanced issues.
Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software.
Occasionally, may be required to lift objects weighing up to 15 lbs.
Track inventory and purchase desktop hardware and related products.
Maintains efficient and up to date deployment workflows and checklists for all desktop and laptop systems
Daily support of site-specific network and workstation operating systems, workstation connectivity, workstation and peripheral hardware, and end-user applications.
Assist Senior IT Staff with complex network issues, studies, and analysis. Provide “hands on” assistance to any issues.
Consistently produces trouble tickets and resolutions documentation of all work processes.
Proactively test new or enhanced applications including systems upgrades, mobile devices & apps, productivity software and provides feedback to the IT Service Desk Manager.
Perform onsite analysis, diagnosis, and resolution of desktop problems for end users, and recommend and implement corrective solutions.
Requirements
hardware troubleshooting
windows 11
windows server
ios
android
customer service
Ability to schedule priorities, document, and stay on task with deadlines.
Hands-on hardware troubleshooting experience.
Ability to communicate complex information into user-friendly terms.
Excellent critical thinking and analytical problem-solving skills.
1+ years in a customer service role.
Ability to collaborate and communicate with team members, clients, and other areas of IT
Duties are primarily conducted in a standard office setting, requiring prolonged periods of sitting at a desk or computer.
Proficient in using Microsoft Windows operating systems including Windows 11 and Windows Server.
Ability to produce a quality of work that is of a consistently high standard.
Ability to listen and understand issues from the end-user, communicate resolution, and then deliver support to the end user.
Able to resolve problems, examine opportunities for process improvements and formulate an implementation approach.
Excellent communication skills -- verbal, written and presentation.
Experience with mobile operating systems, Apple iOS and Android.
Benefits
Group life insurance
Employee Assistance Program
Seven paid holidays and two floating holidays
Up to one week (five business days) of paid jury duty per year.
Six weeks of supplemental paid family leave
10 vacation days annually, which increases with years of service.
Medical Flexible Spending Account (FSA) option
Dependent Care FSA option
An excellent 401(k) retirement savings plan with employer contributions
Subsidized ORCA bus/rail pass
Travel accident insurance
Medical insurance
Short-term disability insurance
Long-term disability insurance
Health Savings Account (HSA) option with employer contribution
10 days of personal and sick time to care for yourself and family members.
Dental insurance with a no-premium option
Vision insurance with a no-premium option
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1960
Year Established
Operational since 1960, the firm has evolved from a small consultancy to a national leader in engineering.
$200M Revenue
Annual Revenue
The company generates over $200 million in annual revenue, reflecting its financial stability and growth.
Operates with a flat organizational structure, empowering local offices to innovate and respond to regional needs.
Typical projects range from high-rise buildings and bridges to site development, utilities and waterfront structures.
Specializing in structural and civil engineering, the firm tackles complex designs—be it seismic curtain walls or stormwater systems.
Has delivered award-winning work on landmark civic, corporate and infrastructure projects across the U.S.
Despite its scale, it retains a nimble, creative culture focused on practical, constructible engineering solutions.
Culture + Values
Our purpose is to engineer opportunities.
Our people are in the driver’s seat.
We strive to accomplish excellent work and we push each other to keep getting better. We are willing to fail forward.
We trust each other ... being accountable and communicative.
We put considerable emphasis on building and maintaining relationships both internally and externally.
We do what we say we will do, and we are consistently professional in our work.
We are fiscally conservative which allows each of us stability to practice our profession and serve our clients.
We have a contagious passion for our work and our company ... Those who maintain grit thrive in our environment.