Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.
Impresses guests with quality and timely service in a pleasant and friendly manner.
Record the details of the order from the guests check for accuracy.
Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Respond in positive, calm tone to guest and team members at all times.
Greet guests as they arrive.
Requirements
barista
customer service
hospitality
high school
fast‑paced
food handling
Previous experience as a coffee shop barista in a cafe setting is a plus.
Great customer service skills and demonstrated willingness to exceed guest expectations.
Knowledgeable on hotel facilities and services to assist guests as appropriate.
Ability to understand and provide friendly guest service.
Familiarity with hospitality industry practices preferred.
Consistent professional attitude and behavior with effective listening and communication skills.
Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
Attention to details with good organizational and efficient time management skills.
Ability to prepare and serve customized coffee beverages.
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
High school education or related experience.
Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
Benefits
Wellness programs for mental, physical, and financial wellness
Medical, Dental, Vision health insurance
Education and professional development
Paid Time Off
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Employee luncheons and employee recognition programs
Hotel and travel discounts
Competitive Salary
Generous retirement/401k benefits
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1999
Year Founded
The company was established in 1999, laying the foundation for its reputable presence in the hospitality industry.
Numerous
Hotel Developments
The company has successfully completed numerous hotel developments from the ground up, particularly in high-demand markets across the U.S.
Specializes in creating unique, full-service hotels in both urban and resort locations across the U.S.
Focuses on high-end and premium hotel brands, with a portfolio including major industry names.
Places a strong emphasis on operational excellence, ensuring each property delivers top-tier guest experiences.
Continuously explores new hotel design trends, with some properties incorporating cutting-edge sustainability features.
Has an impressive history of strategic acquisitions, expanding its portfolio with high-value properties.
Maintains a commitment to providing both luxury and convenience, balancing modern amenities with timeless hospitality.
Culture + Values
We are dedicated to exceptional service, providing unique, authentic experiences for every guest.
We are committed to creating memorable moments through meaningful connections.
We take pride in our people, creating a respectful and supportive work environment.
We embrace innovation and continuous improvement in all aspects of our business.
We are passionate about the communities we serve and believe in giving back.
Environment + Sustainability
2050
Net-Zero Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability initiatives.
Committed to sustainability through energy efficiency, waste reduction, and responsible sourcing.
Implemented water conservation initiatives to reduce consumption.
Adopting renewable energy sources across properties to decrease reliance on non-renewable power.
Utilizing eco-friendly products in daily operations to minimize environmental impact.
Inclusion & Diversity
Dedicated to fostering a diverse and inclusive workplace.
Focus on equitable recruitment practices and promoting diversity at all levels of the company.
Offering employee development programs aimed at advancing underrepresented groups.
Striving for gender parity within leadership roles and throughout the organization.