Hotel Security Agent - Full Time
The Wurzak Hotel Group
Patrol hotel, respond to security incidents, ensure safety and report
25 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Philadelphia, PA
Onsite
Company Size
500 Employees
Service Specialisms
Hotel Development
Project Management
Design
Construction Management
Real Estate Development
Hospitality Management
Sector Specialisms
No specialisms available
Role
What you would be doing
patrols
camera monitoring
incident reporting
guest assistance
safety enforcement
emergency response
- Ensures guest and employee safety with vigilance and responsiveness.
- Conduct bag checks on employees when they are done their shift.
- Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
- Monitors and responds to camera feeds.
- Check with manager/supervisor before leaving work area for any reason.
- Conducts patrols of the property, including interior and exterior areas.
- Conduct initial investigations.
- Completes shift reports and reports incidents to management.
- Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Comply with all company policies and procedures.
- Ensure maintenance problems are promptly reported through proper channels.
- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
- Ensures hotel property is secure and maintained safely.
- Responds to security and emergency situations.
- Attend department meetings as scheduled.
What you bring
1+ year
first aid
judgment
law enforcement
hospitality
professionalism
- One or more years of related experience.
- Alcohol awareness and first aid certification preferred.
- Exercises good judgment and decision-making ability.
- High school education plus schooling in law enforcement, loss prevention or related major.
- Familiarity with hospitality industry practices preferred.
- Consistent professional and positive attitude and actions when communicating with guests and associates.
- Wellness programs for mental, physical, and financial wellness
- Paid Time Off
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Generous retirement/401k benefits
- Education and professional development
- Competitive Salary
- Medical, Dental, Vision health insurance
- Hotel and travel discounts
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1999
Year Founded
The company was established in 1999, laying the foundation for its reputable presence in the hospitality industry.
Numerous
Hotel Developments
The company has successfully completed numerous hotel developments from the ground up, particularly in high-demand markets across the U.S.
- Specializes in creating unique, full-service hotels in both urban and resort locations across the U.S.
- Focuses on high-end and premium hotel brands, with a portfolio including major industry names.
- Places a strong emphasis on operational excellence, ensuring each property delivers top-tier guest experiences.
- Continuously explores new hotel design trends, with some properties incorporating cutting-edge sustainability features.
- Has an impressive history of strategic acquisitions, expanding its portfolio with high-value properties.
- Maintains a commitment to providing both luxury and convenience, balancing modern amenities with timeless hospitality.
- We are dedicated to exceptional service, providing unique, authentic experiences for every guest.
- We are committed to creating memorable moments through meaningful connections.
- We take pride in our people, creating a respectful and supportive work environment.
- We embrace innovation and continuous improvement in all aspects of our business.
- We are passionate about the communities we serve and believe in giving back.
2050
Net-Zero Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability initiatives.
- Committed to sustainability through energy efficiency, waste reduction, and responsible sourcing.
- Implemented water conservation initiatives to reduce consumption.
- Adopting renewable energy sources across properties to decrease reliance on non-renewable power.
- Utilizing eco-friendly products in daily operations to minimize environmental impact.
- Dedicated to fostering a diverse and inclusive workplace.
- Focus on equitable recruitment practices and promoting diversity at all levels of the company.
- Offering employee development programs aimed at advancing underrepresented groups.
- Striving for gender parity within leadership roles and throughout the organization.
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