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Planner
Liberty. The Go-To People For Property Services.
Experienced Planner/Administrative Assistant responsible for controlling and monitoring daily work activity on IT system, allocating services to business priorities, updating IT system for statistical data, and liaising with operatives and customers.
15d ago
£27,185
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Salford, England, United Kingdom
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Property Services
Planned Maintenance
Repairs
Compliance
Asset Management
Project Management
Technical Services
Facilities Management
Sector Specialisms
legislative compliance
heating services
reactive repairs and maintenance
voids management
construction
planned works
decarbonisation projects
Role
What you would be doing
issue handling
work monitoring
it update
survey conduct
operative coordination
service allocation
- Follow up on enquires and complaints
- Control and monitor the daily work activity on the IT system
- Update IT system to allow statistical data to be collated and reported
- Conduct customer satisfaction surveys
- Liaise with operatives to ensure work is completed within specified timeframes
- Monitor incoming work raised by the service centre
- Allocate and deliver services to agreed business priorities in the most
What you bring
microsoft office
organizational skills
communication skills
database systems
social housing
- Experience in working with Microsoft Office software (Outlook, Word, Excel and Access)
- To be competent in all aspects of administration tasks and have good organisational skills
- Ability to work to deadlines and strong communication skills
- Strong administrative skills and ability to operate a computerised database system (ideally Opti-Time)
- Experience gained within a social housing environment
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may conduct customer satisfaction surveys, follow up on enquiries and complaints
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Company
Overview
£120M+ Revenue
Annual Revenue
The company generates over £120 million annually, positioning it as a significant player in the property services sector.
89,000 Jobs
Annual Job Volume
The company targets over 89,000 jobs annually, showcasing its large-scale operational capacity.
89% First-Fix Rate
Service Efficiency
Achieves an impressive 89% first-time-fix rate, reflecting high operational efficiency.
90% Direct Operatives
Workforce Composition
Employs a workforce where 90% are directly employed operatives, ensuring quality and control.
- Evolved into a national property services specialist with regional hubs across England and Wales.
- Handles 1,500 tenant calls daily and delivers over 114,000 repairs yearly.
- Acquired by Wates in October 2024 to enhance heating, compliance, and renewable energy capabilities.
- Operates with a national reach through its headquarters in Knowsley and bases in Manchester, Leeds, Portsmouth, Havant, and Cardiff.
- Embeds welfare spotting into repair visits, training staff to identify issues like neglect or hoarding.
- Leverages data-driven systems integrated with housing-management platforms for real-time performance and compliance tracking.
- We are a service-driven company, focusing on customer satisfaction.
- We value integrity and always act with honesty and transparency.
- We promote a culture of collaboration and teamwork.
- We are passionate about providing high-quality services.
- We are dedicated to continuous improvement and innovation.
2030
Net Zero Emissions by 2030
Target to achieve zero emissions by the year 2030, demonstrating a strong commitment to combating climate change.
- Reducing carbon footprint through energy-efficient solutions.
- Incorporating sustainability into every aspect of operations and services.
- Investing in eco-friendly technologies and practices to reduce waste and energy consumption.
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