Operations Supervisor

Description

• Navigating in a dynamic and fast paced environment while balancing responsibilities of the role, providing oversight and stop gap support for the operational team, and meet deliverables
• Responsible for implementing the overall direction, coordination, and evaluation of site experience activities in partnership with the Site Operations Manager
• Transforming the account successes into promoting and further development of ISS
• Lead by example and work directly with the team to quality control our services. Cover shifts as required to ensure service line continuity
• Monitors performance against agreed goals, adapts and acts when required and analyzes customer concerns, meets KPI's/SLA’s
• Participate in project groups and meetings as required to ensure consistent learning and development of self, the team, and the account
• Communicate effectively with colleagues at multiple accounts and across the company so that information is disseminated effectively
• Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance
• Work with the team to ensure the dishwashing and food areas are clean, available, organized, and compliant
• Drive a culture of proactivity and contribute in a positive way to the facility operation in order to effectively prevent or address potential problems
• Creating clarity of direction, ensuring a clear connection between our OneISS purpose, strategy, and business excellence
• Motivating, engaging, and leading an inclusive team of employees performing critical work including Janitorial Services, Dishwashing, and Cart Attending
• Lead and direct the team to ensure the facility is running seamlessly ensuring an inviting environment that is clean, safe, customer-centric, and welcoming
• Executing and optimizing operational and Soft Services’ team responsibilities to ensure seamless delivery of services
• Directs, supervises, and leads the ISS Facility Operations and Soft Service employees
• Work with team and provide support to the team to ensure the site interior shopping tools maintain appropriate inventory levels
• Communicating consistently with team members providing oversight to ensure necessary coverage during business hours
• Coaches and encourages the team to have the knowledge, confidence, and empowerment to make decisions that have a great customer experience outcome

Requirements

• Experience in CMMS software systems and work order management as it pertains to execution of services and coordination of employees involved
• Highly visible and the first point of contact for team members and second point of contact for local customers
• A valid driver's license may be required for this role, depending on the work site or location, as local travel by car within certain metropolitan areas may be necessary
• Must be able to lift, carry, and place up to 50 pounds at a time
• 3+ years supervisory experience in a Facility Management Operations/Janitorial/Maintenance role with a strong emphasis on people leadership and customer service
• Prolonged periods walking or standing
• Demonstrates strong skills in: Communication, Decision-making, Leadership, and Problem-solving
• Experience leading frontline teams meeting operational SLA’s and compliance requirements
• Basic computer proficiency skills (Excel, Word, Outlook, CMMS Systems, Smartphone Systems)
• Must be able to work schedules that include days, nights, weekends, and/or holidays as needed

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance