Business Analyst

Description

• Seizes opportunities to increase growth in areas aligned with organizational goals by identifying opportunities for new business development.
• Coordinates with groups on both rollout and ongoing operational excellence of solution/process for continuous improvement efforts.
• Documents the acquired results of analysis and workflows as well as obtaining sign-off from the appropriate client.
• Evaluates the data collected through task analysis, business process, surveys, and workshops.
• Prepares accurate and detailed requirement specifications documents, user interface guides, functional specification documents, training, and process flow documentation to implement the solution/process needed.
• Seeks out opportunities of improvement from all departments and performs analysis on what efforts would provide the most value (from support tickets, tier 2 support escalations, new solution implementations across all IT departments etc.).
• Provides suggestions to the impacted teams during the pilot phase of the deployment of solution to meet the client/department’s business needs.
• Communicates effectively with external clients and internal teams to deliver solution/process’s desired outcomes.
• Collects and analyzes the project’s business requirements and transfer the same knowledge to all teams involved in the successful completion of the project.
• Manages difficult or emotional customer situations promptly and efficiently.
• Applies analyzed information to design effective and efficient workflows and procedures.
• Manages any change requests related to the working project plans daily to meet the agreed deadlines.
• Autonomy & Decision-Making: Makes decisions on routine matters, provides recommendations to supervisor, and refers all exceptions to supervisor.
• Creates the deployment plan of the solution/process and chairs operational meetings to hold teams accountable for adoption.
• Solicits and applies feedback to improve quality and service.

Requirements

• Listening skills
• Ability to build relationships and collaborate within a team, internally and externally
• Ability to perform work accurately and completely, and in a timely manner
• May require periods of overnight travel
• In lieu of the above requirements, relevant experience will be considered.
• Communication skills, verbal and written
• Ability to deliver quality through attention to detail
• Bachelor’s degree in Business Administration or related field (Preferred)
• 2+ years business analysis experience (Preferred)
• Ability to solve complex problems quickly and effectively
• Must be able to lift up to 10 pounds
• Ability to analyze and document complex business processes
• Ability to make effective decisions under pressure
• Knowledge of organizational structure and available resources
• Occasional activity: Standing, Walking, Bending, Reaching above Shoulder
• Effective project management skills
• Frequent activity: Sitting, Viewing Computer Screen
• Proficiency in MS Office – Intermediate
• Organizational skills

Benefits

• Normal office environment

Training + Development

Interview process

Visa Sponsorship

Security clearance