Network Control Centre Operator

Description

• Accurately log jobs for motorway incident management such as, but not limited to: collisions, debris, defects and vandalism.
• Record and check abnormal load movements and special orders against an exception criterion and escalate where needed.
• Assist with logging, closing and compiling information & data for Customer Contact Centre enquiries and claims
• Assist with training and development of new team members as required by the NCC Lead
• Assist the NCC Lead and planning department on compliance to National Highways 7-day closure notification
• Collect and record data to support Red and Green claims.
• Support the 24/7 operation and assist with cover for shifts, sick leave and holiday periods
• Respond to CCC logs, distribute to UKH or redirect to National Highways DBFO representatives if requested by NCC Lead
• Assist with the reporting of near misses, undesired circumstances and injuries in line with Health and Safety regulations and processes
• To work a 4 on 4 off 12 hour shift pattern
• Record data on various databases and spreadsheets to meet the National Highways Audit requirements
• Compile and submit daily, weekly, and monthly reports and KPIs
• Participate in training programs to stay updated on best practice in Highway maintenance and NEMS compliance.
• Undertake gate opening responsibility for all 3 operational depots across the M40 contract and assist with receiving deliveries
• Develop a good working relationship with our client and partners
• Book relevant road space for all parties as requested onto the National Highways booking system (NEMS).
• To fully engage with the promotion and adoption of any current and future health, safety and wellbeing initiatives rolled out by Egis Road operation M40 Ltd and/or Egis UK.
• Liaise with ISU Operatives, Supervisors, Managers, Senior Management and escalate issues where necessary
• Contribute to the development of best practice and standard operating procedures for the team.

Requirements

• Strong organisational skills and ability to manage time effectively.
• Self-motivated with a proactive approach to problem-solving.
• Capable of working independently and collaboratively.
• Ability to remain calm under pressure
• Please note, to be considered for this role, you must be based in the UK and must already be able to legally work in the UK. We are unable to offer or provide sponsorship for this position*
• Strong attention to detail and accuracy.
• Previous experience of roadspace booking & the National Highways Network Event Management system (NEMS).
• Proficient in MS Office Suite, including Excel, Word, and SharePoint.
• Excellent verbal and written communication skills
• Proven experience in a fast-paced operational environment.
• Skilled in prioritising tasks effectively, ensuring urgent and high-impact work is addressed promptly

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance