Operations Team Manager

Karbon Homes

A UK social housing association building, managing and supporting affordable homes across Northern England and Yorkshire.

Lead a trades team delivering empty homes and repairs for 2,500 Leeds properties.

7 days ago ago

£45,795 - £45,795

Experienced (8-12 years), Expert & Leadership (13+ years)

Full Time

Leeds, England, United Kingdom

Field

Company Size

1,000 Employees

Service Specialisms

Property Development

Construction Services

Asset Management

Housing Management

Sustainability

Sector Specialisms

Social Housing

Affordable Housing

Property Development

Property Management

Home Renovation

Community Investment

Customer Service

Housing Management

Role

Description

Requirements

Benefits

Karbon car payment of £2,317 per annum (own car to be used)
Occupational pension
26 days annual leave (rising to 31 after 3 years)
£633 flexible pot (which can be used for salary top-up)
Salary is £45,795 per annum
Health cash plan
Flexible benefits pot
Birthday leave
Access to funding for qualifications, conferences, and learning events

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

applicants will need to complete a basic disclosure and barring check during pre‑employment checks.

Company

Overview

April 2017

Formation Date

The company was formed in April 2017 by merging three regional housing associations.

34,000 homes

Properties Managed

The organization owns and manages 34,000 homes across Northern England and Yorkshire.

£191m revenue

Annual Turnover

Achieved a turnover of £191 million in the fiscal year 2023–24.

500 homes/year

Annual Construction

Constructs approximately 500 new homes each year to address housing needs.

£12m development

Bellingham Project

Completed a £12 million development in Bellingham, Northumberland.

£165m investment

External Funding

Secured a £165 million Homes England deal to build 2,200 homes by 2026.

Operates a for-profit subsidiary to attract external investment and accelerate social housing delivery.
Focuses on tenant-centric services like financial advice, training programmes, and safety upgrades (e.g., boilers, fire alarms).
Distinctive model balances strong business governance with deep community support and innovative delivery.

Culture + Values

Ensuring and optimising colleagues’ health and wellbeing is at the core of our culture.
Awarded 'Ambassador' status as part of the Better Health at Work Award.
Trained Mental Health Allies provide a supportive, confidential 'safe space' with Mental Health First Aid expertise.
Partners with Andy’s Man Club to offer peer-to-peer support sessions for male colleagues.
Wellness Cloud and premium Headspace access are available to all colleagues from day one.
Committed to supporting individuals with disabilities by guaranteeing interviews for eligible candidates.
Provides reasonable adjustments during recruitment and in the workplace based on individual needs.
Inclusion hubs connect like-minded colleagues to support and promote more inclusive practices.

Environment + Sustainability

74% EPC homes

Energy Efficiency Performance

The company has achieved energy performance ratings of EPC C or above for 74% of its homes, reflecting significant progress in improving energy efficiency.

£442.8M investment

Net Zero Retrofit Plan

A forecasted £442.8 million investment is planned to upgrade existing homes to meet net zero standards, showcasing a substantial commitment to sustainability.

218 homes upgraded

SHDF Wave 2 Upgrades

The company upgraded 218 homes in Northumberland and County Durham under the SHDF Wave 2 program, enhancing energy efficiency and sustainability.

EPC B new homes

High Efficiency Standards

All new homes delivered in FY 2023/24 achieved EPC B or above, demonstrating a strong focus on building energy-efficient properties.

Aligning with the UK government’s legally binding net zero target by 2050.
Upgrades include insulation, solar PV, and air-source heat pumps for improved sustainability.
Solar-battery storage and air-source heat pumps are included in new build projects.
94.79% of homes have low flood risk, and 98.5% have low overheating risk, ensuring resilience and comfort.
Planned £13 million investment to improve nearly 1,000 homes over the next three years under the Warm Homes SHDF program.
New build pipeline (~3,000 homes) adheres to fabric-first standards to facilitate the net zero transition.

Inclusion & Diversity

2024 Annual Reports

Inclusion Metrics Released

Published comprehensive reports on inclusion and belonging as well as pay gap analysis, providing insights into Diversity, Equity, and Inclusion (DEI) progress and challenges.

2024 Pay Gap Report

Transparency in Equality

Detailed pay gap analysis published to promote transparency and accountability in addressing equity within the workplace.

Inclusion & Belonging commitments are core to strategic plan ‘Everyone Matters’: driven by data‑led decisions and equity pillars.
Guarantee interviews for candidates with disabilities who meet minimum criteria.
Inclusion Hub networks support lived experience and allyship.
Board sponsors for inclusion (Hanif Malik and Sarah Salter) shape and oversee EDI action plans.
On‐site adjustments include interview questions ahead of time, alternative formats, accessible equipment.
Aligned colleagues and customer inclusion: personalised communications, accessible homes, under‑represented voices heard.
No gender ratio provided explicitly; strategic focus on diversifying Board and workforce to reflect community demographics.

Articles

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