Project Coordinator

Description

Compiling weekly reports, updating agendas for production meetings, reviewing project progress, identifying potential issues, and communicating risks that may impact timelines, budgets, or compliance

• Critical Data & DocumentationMaintaining accurate job files in project management and TPA systems, processing and reviewing invoices, validating job costs and payroll timecards, documenting job status through detailed DASH notes, and ensuring every project has the paperwork accuracy needed for profitability and compliance
• Serving as the customer’s first point of contact and go-to guide throughout the restoration process - providing updates, explaining next steps, answering questions, and ensuring every client understands timelines, billing details, and what to expect
• Collecting payments, managing change orders and supplements, supporting billing preparation, ensuring documentation is complete, and helping maintain financial accuracy across each active project
• Driving Scheduling & Workflow CoordinationScheduling job walks, subcontractor activities, and inspections; collaborating with Business Development and Estimators to convert leads; and keeping authorizations and required documentation moving efficiently to support project start times
• Supporting Financial & Change Order ProcessesCollecting payments, managing change orders and supplements, supporting billing preparation, ensuring documentation is complete, and helping maintain financial accuracy across each active project
• Preparing Meetings & Reporting InsightsCompiling weekly reports, updating agendas for production meetings, reviewing project progress, identifying potential issues, and communicating risks that may impact timelines, budgets, or compliance
• Maintaining accurate job files in project management and TPA systems, processing and reviewing invoices, validating job costs and payroll timecards, documenting job status through detailed DASH notes, and ensuring every project has the paperwork accuracy needed for profitability and compliance
• Scheduling job walks, subcontractor activities, and inspections; collaborating with Business Development and Estimators to convert leads; and keeping authorizations and required documentation moving efficiently to support project start times
• Coordinating Project & Claims IntakeDelivering excellent customer service while gathering details from incoming leads, verifying insurance information, entering jobs into DASH (or similar systems), assigning leads to the right PM/PD/Estimator, and ensuring inspections and Performance Authorizations stay on track
• Building Customer ConfidenceServing as the customer’s first point of contact and go-to guide throughout the restoration process - providing updates, explaining next steps, answering questions, and ensuring every client understands timelines, billing details, and what to expect
• Compiling weekly reports, updating agendas for production meetings, reviewing project progress, identifying potential issues, and communicating risks that may impact timelines, budgets, or compliance
• Delivering excellent customer service while gathering details from incoming leads, verifying insurance information, entering jobs into DASH (or similar systems), assigning leads to the right PM/PD/Estimator, and ensuring inspections and Performance Authorizations stay on track

Requirements

Subject to Federal, State, and Local laws, regulations, and/or ordinances, applicants must be able to pass pre-employment drug screening and background check.

• Systems & Tech Skills - Proficiency with project management platforms (DASH preferred), financial programs(Sage Intacct), payroll/timecard tools (ADP), and general office software (Microsoft 365 suite)
• Collaborative Focus - Ability to partner with PMs, PDs, Estimators, Business Development, vendors, and customers to maintain seamless operations
• Insurance Claims Knowledge - A basic understanding of the insurance restoration process is a plus, but a willingness to learn is essential
• Project Coordination Expertise - Experience in project coordination, claims administration, or a similar administrative role where accuracy, documentation, and workflow management are essential
• Customer Service Mindset - Ability to communicate clearly, professionally, and empathetically with customers navigating stressful situations
• Education - High school diploma or equivalent required
• Organizational Excellence - Strong time management, multitasking, attention to detail, and ability to keep projects moving under tight deadlines

Benefits

• Career Growth Opportunities - Training, mentorship, and the chance to advance your career while enhancing your skills
• Total Rewards Package - Competitive weekly pay with a comprehensive benefits packaging including health, dental, vision, 401(k), PTO, and more

Training + Development

Interview process

Visa Sponsorship

Security clearance