Director IT Cloud & Network Operations

Description

• Partners with the IT Team to assist with comprehensive optimization strategies for cloud infrastructure and on-premise infrastructure. Partners with the IT teams to determine areas for network performance improvement.
• Works with third-party vendors providing managed and hosted services.
• Manages the Cloud and Network Operations Team through goal setting, delegating work and projects, monitoring, managing, and evaluating individual and team performance, and promoting professional growth and development.
• Develops and maintains comprehensive documentation for cloud and network configurations. Facilitates knowledge sharing within the team to enhance troubleshooting and resolution processes.
• Reviews system capacity to anticipate future needs and ensure scalability. Collaborates with cross-functional teams to plan and implement necessary expansions.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Assists the Cybersecurity Team with implementing and maintaining best practices.
• Leads the planning and execution of routine maintenance activities for cloud and on-premise network systems. Establishes and reviews maintenance schedules to minimize disruptions and ensure system health.
• Implements robust monitoring tools and practices to proactively identify and address performance issues. Reviews performance metrics and collaborates with the infrastructure team to optimize resource utilization.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• Assists with the provisioning of end-user services, including help desk and technical support services.

Requirements

• Proficiency with Microsoft Office application (Outlook, Word, Excel, PowerPoint)
• Advanced knowledge of cloud and network design, maintenance, and optimization principles, best practices, and technology
• Critical thinking, analytical, and decision making skills
• Business and financial acumen
• Knowledge of network security best practices, compliance, and maintenance processes
• Supervisory/management experience supporting cloud and network operations required.
• Communicating openly and with integrity
• Advanced knowledge of Microsoft Azure IaaS and SaaS offerings
• Knowledge of infrastructure-as-code concepts and deployment (e.g., Ansible, Terraform)
• Deep knowledge of SD-WAN principles and VPN management (e.g., Cisco Meraki)
• Relevant certifications (e.g., Azure Cloud Fundamentals, Cisco Certified Network Professional) strongly preferred.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• Skill and ability to manage and maintain IT vendor relationships
• Master's degree in business or related field preferred.
• Bachelor’s degree in information technology, computer science, or a related field and 10 years of experience with design, optimization, and maintenance of cloud and network operations required, or an equivalent combination of education and experience.
• Skill and ability to communicate verbally clearly and concisely and in writing.
• Customer service orientation and skills
• Knowledge and skill to manage identity management administration (e.g., Microsoft Office 365, Okta)
• Leadership and management skills to coach, counsel, and foster collaboration and knowledge sharing
• Skill and ability to develop and execute optimization strategies that align to business objectives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance