Concierge

Description

• Communicate effectively with all departments to ensure guest expectations are met and exceeded
• Support special projects and activations as assigned by leadership
• Support VIP and celebrity guest handling in collaboration with Guest Experience leadership
• Maintain updated vendor contact lists and preferred partners
• Coordinate transportation, ticketing, dining, and spa reservations
• Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness
• Handle incoming calls and emails for Concierge services with discretion and poise
• Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly
• Stay up-to-date on city happenings, seasonal programming, and luxury trends
• Keep detailed records of guest preferences and requests in CRM and PMS systems
• Follow up on all guest inquiries and requests to ensure satisfaction

Requirements

• Well-organized with strong follow-through and attention to detail
• Familiarity with Opera PMS, ALICE, or other guest service systems
• Endure various physical movements throughout the work areas
• 2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role
• Les Clef d'Or preferred
• Warm, polished, and confident in high-pressure situations
• Expert-level communication and problem-solving abilities
• Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
• Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
• Ability to move safely in uneven terrain or in confined spaces
• In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape
• High level of discretion and emotional intelligence
• Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese)
• Strong network and resourcefulness to fulfill complex guest requests

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance