Luxury hospitality, real estate, and cultural experiences, blending art and design.
Deliver personalized luxury experiences and services to upscale guests.
5 days ago ago
$42 - $42
Intermediate (4-7 years), Junior (1-3 years)
Full Time
New York, NY
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Real estate development
Hotel operations
Spa and wellness
Cultural programming
Event management
Restaurant operations
Theater and live entertainment
Sector Specialisms
Hospitality
Luxury Hotels
Real Estate Development
Urban Design
Architecture
Culinary Concepts
Experiential Retail
Healing and Wellness
Role
Description
vendor management
reservation coordination
crm records
call handling
vip service
guest follow-up
Communicate effectively with all departments to ensure guest expectations are met and exceeded
Support special projects and activations as assigned by leadership
Support VIP and celebrity guest handling in collaboration with Guest Experience leadership
Maintain updated vendor contact lists and preferred partners
Coordinate transportation, ticketing, dining, and spa reservations
Source specialty items, personalized gifts, and off-menu requests with discretion and resourcefulness
Handle incoming calls and emails for Concierge services with discretion and poise
Liaise with Front Office, Housekeeping, Spa, F&B, and external partners to coordinate experiences seamlessly
Stay up-to-date on city happenings, seasonal programming, and luxury trends
Keep detailed records of guest preferences and requests in CRM and PMS systems
Follow up on all guest inquiries and requests to ensure satisfaction
Requirements
opera pms
alice
les clef d'or
2+ years
english
problem solving
Well-organized with strong follow-through and attention to detail
Familiarity with Opera PMS, ALICE, or other guest service systems
Endure various physical movements throughout the work areas
2+ years of experience as a Concierge in a luxury hotel or equivalent high-end guest services role
Les Clef d'Or preferred
Warm, polished, and confident in high-pressure situations
Expert-level communication and problem-solving abilities
Medium Work: Exerting up to 40 pounds of force occasionally, and/or 20 pounds of force frequently, and/or up to 10 pounds of constantly moving objects, may occasionally lift and/or move up to 25 pounds
Remain active, constantly moving, or prolonged periods sitting at a desk and working on a computer throughout work shift
Ability to move safely in uneven terrain or in confined spaces
In-depth knowledge of New York City’s cultural, culinary, and entertainment landscape
High level of discretion and emotional intelligence
Fluent in English; additional language skills strongly preferred (Spanish, French, Portuguese)
Strong network and resourcefulness to fulfill complex guest requests
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded with a vision to blend art, design, and luxury into every experience.
A pioneer in transforming urban spaces through its iconic hotels, residences, and cultural institutions.
The company has developed some of the most luxurious and artistic resorts worldwide.
Known for its high-end properties, including hotels, residences, and commercial spaces.
Specializes in creating immersive environments where architecture meets culture and luxury.
Projects span across major global cities, focusing on luxury, art, and hospitality design.
They consistently collaborate with renowned architects, artists, and designers.
Recognized for its cutting-edge architectural designs and commitment to delivering exceptional experiences.
Culture + Values
Environment + Sustainability
Hosts Earth Day and World Ocean Day public events including beach cleanups, open-water swim challenges and educational programming on water quality and marine ecosystems.
Offers farm-to-table dining at Campo with locally sourced ingredients and use of sustainable Zero Acre sugarcane oil.
Faena House residential building features energy-efficient lighting/appliances, advanced climate control systems, water-saving fixtures and irrigation, passive cooling through native landscaping and natural ventilation.
Faena House uses recycled and locally sourced construction materials and maximizes natural light to reduce artificial lighting.
Passive architectural design in Miami reduces need for mechanical cooling and irrigation.
No publicly stated net-zero target date on official channels.
Inclusion & Diversity
No publicly available DEI strategy or gender statistics on official website or LinkedIn.