Resident Liaison

Description

• Oversees the bicycle sharing program.
• Interacts harmoniously and professionally with all team members at the designated property.
• Organizes resident personal belongings, messages, and packages which may be either outgoing or incoming in an accurate and timely manner while providing a high-level of customer service.
• Assists the leasing team with the scheduling and organization of property tours.
• Assure all property collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Privy to all activities available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with solution providers in these areas to provide information, ticketing, and reservations for residents and guests.
• Utilizes a variety of software programs to accurately input special arrangements and ensures billing is completed accurately and in a timely manner.
• Provides basic trouble-shooting technical support for guest suite services such as cable, internet, TV movies, games, and web service.
• Stores and retrieves personal luggage and belongings delivered to the property.
• Manages guest(s) parking space assignment and issues guest(s) parking passes.
• Assists in processing Resident Care request for residents and guest via telephone or in person.
• Manages all resident interactions with the highest level of professionalism and accommodates special requests whenever possible; resolve the needs of the resident by providing a high-level of customer service and develops creative solutions to solve resident concerns; facilitates all inquiries and concerns in connection with our Elevated Living Experience offered, hours of operations, key team members, in-house experiences, directions, etc. and responds to all requests in an accurate and timely manner making recommendations based on local knowledge.
• Complies with Workplace Rules and Standards of Conduct.
• Facilitates the point of entry for solution provider deliveries and resident move ins and outs.

Requirements

• Excellent oral and written communication skills
• Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows
• Excellent customer service orientation and excellent interpersonal skills
• High school degree or equivalent

Benefits

• Health Saving Account, Flexible Saving Account, Employee Assistance Program
• Generous Referral Program
• Annual Education Allowance
• Competitive pay and a Comprehensive Benefit Package
• Friends and Family rates for Level Hotels & Furnished Suites, The Opus Hotel and The Emily Hotel
• Fun and collaborative company culture with lots of team-building events

Training + Development

Interview process

Visa Sponsorship

Security clearance