Prevailing Wage Concierge - The Brook

Description

The Resident Services Coordinator organizes, coordinates and implements resident services and programs, serving as a primary information source for local market resources. The role supports daily office operations and enhances the resident experience through timely assistance and organized scheduling.

Core duties include greeting prospects and residents, answering and routing phone calls, maintaining the guest‑suite and clubhouse schedules, coordinating move‑in/move‑out logistics, handling package deliveries, tracking equipment rentals and other community services, and assisting the community team with resident activities and local‑area information.

• Greet prospects and residents, ensuring comfort while they wait.
• Answer and route phone calls, following up on service request callbacks.
• Manage guest‑suite schedule, confirming payment and cleanliness.
• Coordinate loading dock and elevator schedules for move‑ins and move‑outs.
• Prepare clubhouse amenities for daily opening.
• Log and notify residents of package deliveries within 24 hours.
• Track equipment rentals, dry‑cleaning, and other community services.
• Schedule and organize resident activities and programs.
• Maintain up‑to‑date information on local restaurants, shops, and services.
• Build and maintain relationships with concierge vendors.

Requirements

Benefits

The position offers an hourly rate of $22.33, with eligibility for performance‑based bonuses and a comprehensive benefits package that includes medical, dental, vision, paid time off, 401(k) matching, parental leave, fertility reimbursement, housing discounts, sabbatical after ten years, and various supplemental insurance options.

Training + Development

Interview process

Visa Sponsorship

Security clearance