Technical Service Representative

Description

Under the direction of the Manager, the Technical Support position responds to agent’s inquiries and performs a variety of technical duties relating to the Technical Services Department.

• Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders.
• Prepare and deliver technical training plans and materials for agents.
• Submit all necessary reports and documentation, including but not limited to service reports and reports communicating end users’ concerns.
• Safety: Observes safety and security procedures. Uses equipment and materials properly and as instructed.
• Provide technical support for Condair products and services ensuring that all Condair equipment functions correctly and to the satisfaction of the customer. Service support/troubleshooting is provided over the phone, via e-mail, and Video conferencing.
• Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff.
• Adhere to Condair’s Quality Assurance and Health and Safety systems.
• Conduct technical training sessions.
• Utilizing production floor for training or research.
• Occasional travel to sites for installation and providing service for Condair products.
• Look at all aspects of any situation, be it from the customers’ point of view or the agents’ while, at the same time, representing the Company and its best interests.
• Identify and resolve technical issues related to BMS and Controls offered by Condair.

Requirements

• Computer Skills: Intermediate working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint. SAP experience an asset.
• Language Skills: Fluent in English (reading, writing, spoken) required. Can communicate clearly and professionally in writing, in person and over the phone; use language appropriately in variable situations. Demonstrates ability to communicate technically, in writing and verbally.
• Travel approximately 20% of the time. A valid driver’s license and passport is required. Must be able to travel within Canada and the US unrestricted.
• Sitting/Standing at a workstation.
• Exposure to weather, heat/cold, wet/humid.
• Ability to Reason: The ability to remain calm and focused under stress, providing technical support over the phone. Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions.
• Certificates/Licenses: Valid and up to date passport, and ability to travel within North America and internationally is required.
• Kneeling, reaching, lifting up to 40lbs, stooping, and climbing ladders when working on units for the purpose of troubleshooting, testing, training, and learning.
• Reasonable working knowledge of MS Word, Excel, and Outlook. Experience using database software; SAP experience and exposure to BMS is considered an asset.
• Computer work, data entry.
• Dependability: Is consistently at work and on time and completes work in a timely manner. Able to deal with change, delays, and unexpected events.
• Education and Experience: Minimum of 3 years’ experience within the mechanical industry. Experience with humidifiers, dehumidifiers, etc. Technician’s diploma or study in Building Automation System Operation or Electrical Engineering Technologist.
• Listening - use of ear/head mounted phone receiver.

Benefits

• Paid sick leave
• Flexible healthcare spending account
• Vision benefits
• Free snacks and beverages
• Medical benefits
• A regulated indoor climate.
• Short-term disability insurance
• Life insurance/AD&D
• Paid vacation
• Dental benefits
• Long-term disability insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance